Verified Insurance agency

A & A Insurance Agency

San AntonioClosed nowOpens at 8:30 AM

About

A & A Insurance Agency is listed on FindALoco in San Antonio, TX with address, phone, hours, and map location. Common services and related keywords include Insurance Agency.

A & A Insurance Agency is an insurance agency serving individuals, families, and property owners in San Antonio, TX. Located at 1317 Castroville Rd, San Antonio, TX 78237, the agency provides a convenient local point of contact for people who prefer to discuss insurance in person. Its neighborhood setting and weekday schedule make it a practical option for customers who want to ask questions, review their needs, or work through policy-related matters with an agency representative rather than handling everything on their own.

Customers describe the experience at A & A Insurance Agency in different ways, but several reviews highlight the value of approachable, personal assistance. One customer specifically praised Austin Abelow for making the process smooth, answering questions clearly, and being easy and enjoyable to work with. Another long-time customer, who has been with the agency for more than 15 years, appreciated being greeted by staff and feeling confident that help was available when needed. These comments point to the importance of direct communication and a familiar local relationship for many people seeking insurance support in San Antonio.

The agency may also be relevant for property owners managing more than one home or investment property. A customer review references 15 investment properties listed with the agency, offering a glimpse into the types of insurance relationships some clients maintain. Because insurance needs can differ significantly by household, property, and situation, prospective customers should speak directly with A & A Insurance Agency about available options, coverage questions, billing, and the details of their own circumstances. Clear questions and careful policy review can help customers understand what they are choosing.

A & A Insurance Agency is open Monday through Friday from 8:30 a.m. to 4:00 p.m. and is closed on Saturday and Sunday. The weekday hours can work well for customers planning a daytime visit or phone conversation, while the Castroville Road location offers a straightforward destination for local service. With a 4.0 rating from 24 reviews, the agency has received both positive recommendations and criticism regarding customer service, so individuals may want to discuss expectations and communication preferences before moving forward.

For San Antonio residents and nearby property owners looking for a local insurance agency, A & A Insurance Agency offers an established neighborhood presence and direct weekday access. It may be a good fit for people who value face-to-face service, want an agent to explain the process, or prefer to build an ongoing relationship with a local business. Contact the agency during business hours to learn more about its services and determine whether it matches your insurance needs.

Ratings & Reviews

4.024 reviews
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Clicksmith Digital Marketing
1d ago

I had a fantastic experience working with A&A Agency in San Antonio. Austin Abelow was my agent and made the whole process incredibly smooth. He was fun to talk to, easy to work with, and answered all my questions clearly. I’m moving everything over to them and couldn’t be happier with the service. Highly recommend!

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Joan Carabin
1d ago

This company was so easy to work with before Columbia Lloyds took over the billing and tried to deny A&A their small agency fee. Since that happened I have found it a different world in terms of their customer service. I have 15 investment properties listed with the agency, and customer service has depleted so much that I have started writing formal letters trying to get issues clarified. A year has passed since I wrote this review. I have worked things out directly with A&A Insurance. I will pay A&A and they can pay Columbia Lloyds. Having your own local agent is more satisfying than dealing with an unknown far from home. I think the people at A&A appreciate my business and understand my clientele. Joan Carabin

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Kenny Bissett
1d ago

The representatives by the name of Esmeralda was seriously disrespectful to my wife and I about a previous claim we had made. We denied the adjuster because we found the issue and easily fixed it. We were asked why we didn't allow the adjustor to go out there and why we didn't follow through with it. I kindly said that we couldn't afford the 1500 deductible at that point in time. The tone of this lady really upset my wife in which I had to call and answer to her. This situation could have been avoided through proper phone etiquette and kindliness. We were left feeling as if we made a mistake by trying to even make a claim. Like we were nobody....Im sending a letter to corporate over this because you shouldn't have to call in and feel bad for making a claim. And disrespected. If you are having a bad day or something, don't take it out on the client. You are in business for them. Respect that.

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Ruby Fuentes
1d ago

Realllyyy BAD service with them ladys. PAM is very rude and don't take nothing serious also the other lady DON'T do her job right tells you she got eveything she needed and calls you to go back cuz she forgot to make you sign something jus because she wanted to sit there and do nothing Like always..i don't. Recommend this UNPROFESSIONAL place.....they cancel my homeowner insurance all because of the lazyness..... Don't. Go here its ghetto like the works.

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Roselva Alvarez
1d ago

I like walking in a place of business,and greeted by the staff, i know i will get the help i need. I recommend A&A to my family and friends .I have been a customer here for more than 15 yrs.and i have had no problems with this agency.

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