Verified Insurance agency

A Friend Insurance

Grand PrairieClosed nowOpens tomorrow 9:00 AM

About

A Friend Insurance is listed on FindALoco in Grand Prairie, TX with address, phone, website, hours, and map location. Common services and related keywords include Insurance Agency.

A Friend Insurance is an insurance agency located in Grand Prairie, Texas, serving customers from its office at 310 E Pioneer Pkwy, Grand Prairie, TX 75051. For people looking to discuss insurance in person, the agency is a local option along Pioneer Parkway. Its schedule includes extended weekday hours from 9:00 AM to 7:00 PM, plus Saturday hours from 10:00 AM to 5:00 PM, which can be useful for customers balancing insurance tasks with work and family routines.

Customer feedback indicates that vehicle insurance is a common reason people visit A Friend Insurance. Reviews mention obtaining coverage for a vehicle, requesting quotes, and asking questions about policy coverage. One longtime customer describes the staff as a valued insurance resource for their family and says they have continued working with the agency for five years. That perspective suggests the office may be a fit for customers who value an ongoing local relationship and prefer having a place to return to when their insurance needs change.

At the same time, the available reviews present mixed experiences, and prospective customers may want to approach their visit with clear questions. Some reviewers report concerns involving communication, quote follow-up, explanations of coverage, phone interactions, and policy details. Since insurance choices can depend on the vehicle, driver, coverage needs, and insurer, it is sensible to confirm the information that matters most before finalizing a policy. Asking for a clear explanation of coverage, verifying vehicle and customer details, and reviewing quoted terms carefully can help make an in-person conversation more productive.

A Friend Insurance has a 3.5 rating based on 55 reviews, reflecting a range of customer perspectives rather than a single uniform experience. The feedback includes both appreciation from repeat customers and criticism from others, so it can be helpful to consider the reviews alongside your own needs and direct conversation with the agency. If you are comparing options in Grand Prairie, requesting details about available coverage and pricing may help you decide whether the agency's approach works for you.

For residents near Grand Prairie, TX who are exploring auto insurance or want to speak with an insurance office face to face, A Friend Insurance offers a conveniently located local stop. The office is closed Sunday. Whether you are seeking a quote, reviewing coverage for a vehicle, or looking for a continuing insurance contact for your household, arrive prepared with relevant information and take time to confirm the policy details that are important to you.

Ratings & Reviews

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Vanesa Sandoval
4d ago

This place does not deserve even one star. I never got a call back with a quote after their “system went down”, the agents were rude and weren’t even well trained. When I asked her what a certain coverage would cover she could not explain anything. How can you sell a product that you don’t even know about??? They are very unprofessional. When I tried to call back and ask about my quote they got upset with me! Me, the customer that pays the company for their service! They went as far as to hang up on me before I could finish a question I was trying to ask. Needless to say I would not trust this company. It’s absolutely crazy I don’t understand how anyone has insurance here. There are way too many other insurance companies in this strip alone to settle for this. Beware of this place!!!

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Esther Saunders
4d ago

The most unfriendly insurance agency. Do not fall for the name. They make you sit away from the desk, and you have to be screaming. Their quotes are very expensive compared to o the Internet directly from the insurance company. They don't accept cash.

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Melba WRIGHT
4d ago

Very unprofessional over the phone. I called and told her what I was told by the DMV. She stated that all vehicle surety prices were different and as I was asking for a quote she said you would have to come in and hung up on me.

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robert [email protected]
4d ago

A friend auto insurance staff has been a very good and valued insurance service for me and family, I’ve been with this company for 5 years and will continue to do service with them. Keep up the great work and Thank you very much. Mr. Johnson R.

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Dr. Su Tsikada
4d ago

I went to get insurance coverage for my vehicle at A-Friend in Pioneer Grand Prairie. The agent's customer service was very rude. He open a policy on a wrong car which is my husband's instead of my car. When l advised the agent that he registered the wrong car he did not apologize but went on to accuse me of giving him wrong information yet it was entirely his mistake. The agent argued with me in front of other customers. Instead he insulted me as well as my husband who had accompanied me. He said he can not correct the mistake. He cancelled the insurance and turned me away without offering me any alternative. His manager was there, he assisted in canceling the policy which the agent had wrongly opened to make peace as this agent could not hold his temper.

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