AAA - Ballantyne

Mike, Lynette.and Justin run service desk like a fine tuned machine! Mark the auto technician is second to none. Always very pleased with his work. Everyone is friendly and inviting. Great place....

Steve did outstanding job! He was very polity and helpful and all processes took a no more than 5 minutes

Overall, service at this location is not bad but they incorrectly rotated tires on my FWD Camry and so one of the front tires that was supposed to go to the rear, stayed in the front and started wearing out faster. Next year, I asked them to rotate tires again hoping that this tire will finally go to the back and will last me a little more. But they didn't rotate the tires at all this time and didn't even call me to let me know. They only told me about that when I was picking up my car. They stated that since one of my tires wore out more than others (which is their fault), they decided not to rotate because they think I need to but brand new tires. So now my front tire will wear out even faster and because of these unprofessional individuals, I will have to buy a new set of tires. Pathetic...

Andrea was repeatedly unprofessional, on my first encounter with her I was sent from another AAA across town to the location in Ballantyne when I arrived I was informed I would need to wait on her to get back from lunch, she left 30 min ago and should be back soon, an hour and twenty min later she finally walked in. I informed her about the state’s request for proof of insurance and asked why they did not provide it when the dmv asked. she stated that was because AAA needed my proof of residency first. I provided that and she assured me she would handle it. Two weeks later I get another request from the state in the mail. When I called AAA to yet again request they send the fs1 she answered the phone and I explained she had helped me last time and it still wasn’t right. She immediately got an attitude with me, started childishly defending herself instead of apologizing for the inconvenience. I tried again to explain to her that I needed her to submit the form when she started raising her voice and talking over me. I asked her to please not interrupt me and to let me finish speaking, she got loud and hung up on me. I then spent almost an hour on the phone trying to reach an agent that could assist me, being transferred 5 or 6 times to different stores and departments when finally they transferred me back to her. I asked her if she was calm now and ready to submit the form and work this out, she said she wasn’t going to help me and hung up on me again. I don’t know if she’s incompetent and incapable or just poorly trained in customer service but all I asked her to do was her job and I had to ask three times and three times she refused.

Eagerness to help is pretty rare in this world these days but that is exactly what I experienced last night when I showed up with a nail in my tire. It was all “we got you!” and it was refreshing. If you’re looking for a service center that cares about getting you back on the road, safely, this is the place. Thanks!