AAA Irving Insurance and Member Services

Great place to get your international divers license. The people there were very friendly and helpful. There was hardly a wait and the service was fast. Make sure to take your own passport photos before going because they charge $17 per person for the photos.

Had Identogo fingerprinting appointment. The lady who was doing it had us all sit and wait until she finished flossing her teeth right at her desk! Was totally angry, unsmiling and downright rude while fingerprinting. One wrong move, she would say 'lady, stop!' and correct in such a condescending way. It was such a stressful interaction!! Im a AAA member and will never come back to this location!

I had a wonderful experience with the AAA office in Irving with their travel services department with consultant Lisett Lopez. She did an amazing job assisting me with a complicated combined business & pleasure trip to Europe and was very patient and knowledgeable. I highly recommend them for your travel planning!

I had an appointment to get my fingerprints for identgo, I had told her I had to go get payment and only walked out for 3 minutes , and came back in and she already had grabbed the next person waiting, saying I had to reschedule for another …

We switched from Geico. HORRIBLE mistake! Husband spent 30 mi utes taking pictures of our home. We then spent 2 hours at the office setting up auto and home. Too many details, but after being quoted $1700 for one car, we were charged $2400! We didn’t receive an ID card, didn’t receive an email with our paperwork, nor, Thank God! did we receive a quote for my son’s insurance. On 6/11, the day after we got the policy, I left a voice mail and sent an email to Lindsey with a separate question - never heard back! On 6/28 when I cancelled the policy I tried again calling and got a call center. I was assured my concerns would be sent to Lindsay and her supervisor - still nothing! Please DO NOT do business with this company! We are trying to retire and was advised to go with AAA. Now, I lie awake at night, crying because of the mess I’m in now, and getting no response. I hate to bring an attorney into the picture, but I’d rather do that than go sit in Their office again for hours and being lied to. Also, to make matters worse, I can’t go back toGeico. AAA doesn’t “report” and it looks like I had a lapse in insurance. I ended up with some Allstate plan with my previous, wonderful agent, who has ALWAYS helped and had our best interest at heart, but am paying close to $1000 more a year. Again, please don’t ever, ever get AAA insurance. It will be one of the biggest mistakes in your life. And, I haven’t even begun to see what a mess my homeowners is in. I’m afraid I might seriously have a nervous breakdown. This debacle has already put me close to the edge.