




Affinity Dental Center
About
Affinity Dental Center is listed on FindALoco in Santa Ana, CA with address, phone, website, hours, and map location. Common services and related keywords include Dentist.
Affinity Dental Center is a trusted dentist office in Santa Ana, CA, serving local patients who want dependable dental care in a professional setting. Located on 17th Street in Santa Ana, this practice has built a strong local presence with a 4.6 rating from more than 500 reviews. Many patients highlight the quality of the clinical care, noting that the dentists, hygienists, and specialists are skilled, attentive, and focused on helping people feel informed throughout their visit. For families and individuals searching for a dental office in Santa Ana, Affinity Dental Center stands out as a familiar name with long-term community recognition.
Patients often describe the experience here as clean, organized, and welcoming. Reviews frequently mention a team that is professional, kind, and willing to explain treatment clearly, which can make a big difference for anyone who feels nervous about dental visits. That sense of comfort comes up again and again, with specific praise for staff members who help patients feel at ease from check-in to treatment. If you are looking for a Santa Ana dental office where communication and chairside manner matter, Affinity Dental Center appears to be a place many locals return to for routine and ongoing care.
Another theme in customer feedback is the strength of the practice’s core dental services. Patients mention excellent clinical work and appreciate having options presented without feeling overly pressured into non-critical treatment. That approach may appeal to people who want straightforward guidance and a chance to understand their dental choices before moving forward. Whether someone is visiting for general dental needs or treatment planning that involves multiple providers in one office, the practice is often recognized for capable care and a team-based environment that supports patient comfort.
At the same time, reviews suggest that experiences with administration can vary. Some patients report frustrations related to billing, insurance coordination, or scheduling, while others focus almost entirely on the quality of care they receive in the chair. For prospective patients, that mix of feedback paints a more complete picture: the clinical side of Affinity Dental Center is widely appreciated, while office processes may be something to clarify in advance, especially when insurance, financing, or detailed appointments are involved. Asking questions early and confirming appointment details may help create a smoother visit.
Open Monday through Friday from 8:30 AM to 5:30 PM, Affinity Dental Center offers weekday access for patients in Santa Ana, California who need a reliable neighborhood dentist. It may be a good fit for families, long-time local residents, and adults looking for a dental team known for professionalism, clear explanations, and a comfortable office atmosphere. For those exploring dental care in Santa Ana, Affinity Dental Center is a practical option to consider for consistent care close to home.
Ratings & Reviews
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Sign in to reviewThe dentists, hygienists, and specialists here do excellent clinical work, but the BILLING DEPARTMENT IS A SERIOUS PROBLEM. I used CareCredit for my treatment. Since this office is in my insurance carrier’s EPN network, they must follow the contracted fee schedule. After the first phase of treatment, I requested an itemized statement to see what was charged. It took THREE SEPARATE REQUESTS before I finally got it. After reviewing every billing code with my insurance carrier, I learned I had been OVERCHARGED BY $2,350.60 based on the agreed‑upon rates. These weren’t small errors; THEY WERE SIGNIFICANT AND INTENTIONAL OVERCHARGES. I reached out to the billing department multiple times by phone and email to correct the charges and received no response at all. I now have to dispute the charges directly with CareCredit. My advice to anyone considering this office: ➡️ Get all costs in writing before treatment. ➡️ Verify every amount with your insurance carrier. ➡️ If they are out‑of‑network for your plan, I would avoid them entirely to prevent major overbilling. Clinical care is great, but the billing practices were extremely troubling, and patients deserve to be made AWARE and WARNED.
I had such a great experience at Affinity Dental Center. The entire team is professional, kind, and very attentive. They take the time to explain everything and make sure you feel comfortable, which I really appreciate. The office is clean and runs smoothly. I definitely recommend them to anyone looking for a trustworthy dental office!
Affinity has always been great with their core services. They have talented professionals who provide exceptional care. I appreciate the noticeable shift away from pushing non-critical services so as to not pressure customers to maximize profits. They will certainly provide options to services, but ultimately leave it to patients to decide without pressure. Thank you!
Elsa, Anna and Maggie!!! You ladies are the best. Thank you for making me feel comfortable on my visit. And to the staff keep up the good work. I will definitely recommend infinity dental center.
My family has been going here for decades and they’ve made staff changes in the past couple years that have made this dental facility a mess. Scheduling department is always a mess - we make sure to get appointment cards so that we can prove to them what time and what hygienist and they even send text message confirmations and they always end up changing your appointment the week of. We’ve also had experiences with the billing department where they couldn’t find a receipt proving a payment but we had it and once we showed our proof of payment they found it in their files. I wouldn’t recommend this facility to any one for their terrible customer service and disorganization. It will just add extra unnecessary stress to deal with.
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