AGENCY the Salon

I booked here because I saw so many good Yelp reviews, and especially because so many people seemed to recommend Yujin. Based on that, I decided to give it a try. Unfortunately, I deeply regret that decision. The only good part of the experience was that the staff were polite and friendly. The actual haircut, however, was extremely disappointing. It felt rushed, careless, and unfinished. The stylist finished in about 15 minutes, which already felt strange, and there was very little attention to detail. At the salon, my hair was blow-dried and styled, so I couldn't fully tell how bad the cut was. But once I washed it at home, I immediately realized how rough and poorly done it was. The haircut looks uneven and incomplete, and now I have to go to another salon and spend more money just to fix it. For $85 (and $110 total after tax and tip), I expected professionalism and skill. Instead, I left with a haircut that does not reflect that price at all. I would not recommend this place if you care about precision and detail.

Yu Jin is always so kind and definitely knows which cut will work with your hair type and features. I have been coming to her for over 7 years now and always trust her opinion on my haircut. I have always been happy and even recommend her to my friends whenever they are looking for a salon. She’s amazing and is very attentive and knowledgeable about hair and always gives me a comfortable salon experience.

I’ve been getting my hair cut by Yujin for a few years now and she’s always done such a fantastic job. Her attention to detail and skills are on another level. She always knows what best suits my preference and I completely trust her with my hair. This time I came in for a balayage and she worked her magic like always! She did an amazing job bringing my naturally dark hair to light in one session. 10/10 would recommend Yujin!

Horrible experience. First, you should change the first photo of a woman with curly hair. It’s misleading and implies that you know how to work with curly textures, which you clearly do not. Second, please update your description of expertise. Right now, it gives the impression that you serve everyone — but in reality, you only accommodate white and Asian clients. If you cannot cut curly or textured hair, then be honest about it instead of wasting people’s time. Third, the way you handled my appointment was unacceptable. I traveled a long distance only to be dismissed within five minutes of consultation because you were “horrified” by my curly hair. If you are unable or unwilling to work with certain clients, that should be communicated upfront. Turning someone away after they arrive is disrespectful and discriminatory. Fourth, telling me to “wear wigs” instead of simply admitting you can’t provide the service is deeply offensive. That comment wasn’t just unprofessional — it was racist. It stereotypes Black women and reduces curly hair to something undesirable that should be hidden. I have never experienced such blatant disrespect and racial bias in a professional setting. If you choose to limit your clientele to white and Asian people only, that’s your decision. But the least you can do is state it clearly and treat people with basic dignity. Suggesting wigs, kicking someone out, and making racist assumptions about their appearance is completely unacceptable.

I do not usually leave reviews but I had asked for layers, they did not give me that. My hair was cut unevenly, longer on one side, and I had to get it fixed elsewhere. Not recommend unless you don’t really care about layers and just want a blunt cut.