Alamo Travel Group
About
Alamo Travel Group is listed on FindALoco in San Antonio, TX with address, phone, website, hours, and map location. Common services and related keywords include Travel Agency.
Alamo Travel Group is a travel agency located in San Antonio, Texas, serving clients from its office in The Alamo Building at 8930 Wurzbach Rd, Suite 150. For travelers who prefer talking through plans with an agency rather than handling every detail alone, this San Antonio travel agency offers a local point of contact during regular weekday business hours. The office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends, which can be useful to keep in mind when planning time-sensitive travel needs.
Customer feedback reflects a mix of long-standing relationships and important service considerations. Several reviewers say they have worked with Alamo Travel Group for many years, including one client who reported using the agency since 2009 and another for nearly a decade. Those customers specifically describe help finding travel deals, answering questions, and providing support before and after a trip. Sandra Arce is named in positive reviews as someone clients found helpful to work with. For people arranging a vacation, ongoing communication and a familiar contact can make the planning process feel more personal and less overwhelming.
Group travel is another service area highlighted by customers. One reviewer says Alamo Travel Group made coordinating group travel easier and less stressful, while also offering rates they considered competitive. That may make the agency worth considering for travelers who are organizing plans with relatives, friends, or other groups and would like assistance managing the details. Reviews also reference leisure trips, including a Bahamas trip, indicating that vacation planning has been part of the agency's customer experience. Because travel arrangements can involve changing schedules and multiple parties, clients may benefit from discussing their itinerary, questions, and preferred communication method directly with the agency before booking.
It is also helpful to consider the full range of public feedback. Some reviewers describe concerns about customer service and communication during travel disruptions, including flight changes and cancelled flights. A response associated with the business notes that, after COVID, vacation agents had left or moved on to other jobs, making it difficult to provide the proper level of service to some customers. This context may be especially relevant for travelers with urgent or complex plans. Alamo Travel Group in San Antonio, TX can be a local option for clients seeking travel-planning help, particularly repeat customers and groups, while setting clear expectations about support, timing, and follow-up throughout the trip.
Ratings & Reviews
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Sign in to reviewWe would like to apologize to those customers that we were not able to assist. After Covid, our Vacation agents left the agency and moved from San Antonio or took other jobs Without them it was difficult to provide proper service to our customers, and as you can see in some of the comments in past months, we received some bad reviews. We tried to explain our situation but we can see now that we were not successful. Finally, some good news! We now have a fully staffed vacation department with experienced agents ready assist. We would be delighted if you would think of us again when planning your next vacation!
Alamo Travel Group is amazing! I’ve been using their services for almost 10 years and I have never had a problem. In fact they make group travel super easy and less stressful than it needs to be, not to mention the GREAT rates they offer! I’ll never book my own travel again, ask for Sandra she’s the best!
Have been using Alamo Travel Group since 2009, they have been amazing at finding me the best deals and assisting me with any questions that I have. Sandra Arce is great to work with, she is always working with you before and after the trip. It means a lot to get an email or a phone call asking how the trip went. Thank you Sandra. Hawaii 2020
I have been using this travel agency for years and most recently I was super disappointed in the lack of customer service on their behalf. I booked a trip to the Bahamas and had a flight change with no notification at all...from anybody airline or travel agency. So I lost a day of my vacation in the Bahamas but to add the misery when I finally arrived to the hotel they did not have us scheduled for arrival until March 2019...wt... the hotel we were told was super nice by our travel agent (Nora). .not just super disappointed with the whole experience I would say shop around and do it on your own. I just booked a trip on my own thru Southweat vacations at an amazing hotel with great reviews and not have to be lied to by a travel agent who makes great commission without having to provide the great services. I was extremely disappointed in the fact that all of this could have been avoided by a simple phone call....I'm just a little voice but I assure you word of mouth is the best advertisement ever and Alamo Travel group will definitely not be recommended...
Buyer Beware - go to another travel agency. My husband has been on hold since 10:00am, 4.5 hours. His flight was cancelled due to snow in Washington DC. Apparently, Alamo Travel Group does not have the processes to handle such crisis and leaves travelers stranded! He has been hung up on two times. Customer Service? Not here!
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