Atusa Beauty Salon

Horrible experience. I had an appointment booked for 1 PM and was asked to come in. After driving 45 minutes to the salon, I found the place closed with no one there. I waited outside for 15 minutes, repeatedly trying to reach her, before she finally replied on Instagram saying she wasn’t available. When she mentioned it was an emergency, I respected that completely—especially considering it was a pregnant lady’s emergency. I take emergencies seriously and did not question it. However, the way everything was handled afterward was extremely unprofessional. After canceling my first appointment, she offered me another slot on Instagram but did not wait for my response before moving forward. Since there had already been an emergency, I wasn’t sure if it would affect just that day or extend for several days, so I went ahead and booked with another salon to avoid further uncertainty. Later, when she reached out again, I had to check with the other salon and cancel my appointment there, which also takes time and coordination. It’s not reasonable to expect someone to manage all of this instantly without giving them time to respond. Plus I don’t want to buzz her with my message on the day of her emergency. Later, when she suggested May 2, she gave that appointment to someone else without even waiting for my confirmation. If a mistake has already happened from your end, the least you can do is give your client time to respond and respect their time. I replied the next morning confirming I was okay with May 2, again respecting her situation. Honestly, most people would not have even given a second chance—but I did. Overall, this was very disappointing. Emergencies are understandable, but communication, basic courtesy, and respect for a client’s time are equally important. Definitely not reliable or trustworthy. ————————————————————————— The reason I followed up with two messages was because, at that point, I had already canceled my appointment with another salon after she offered me a May 2 slot. Then suddenly, she informed me that she had given that same spot to someone else. In such a short time, it’s not easy to find another appointment—especially after canceling a confirmed booking elsewhere based on her offer. This put me in a very inconvenient situation. This is not what a client expects. If you’re offering an appointment, you should give the client reasonable time to respond instead of making decisions on their behalf. If there was another person waiting for that slot or if you expected a quick response within a specific time frame (like 15–30 minutes), that should have been clearly communicated. Otherwise, it’s better not to offer the appointment at all. I did not reach out again asking for availability—you offered it, and I acted based on that.

My daughter and I have super thick, heavy & frizzy hair with a bit of wave/curl. It is impossible to find someone who knows how to cut it. After reading reviews we decided to give her a try despite the cost being way above what we normally pay for cuts and we were not disappointed. We had a wonderful experience! She was so patient and caring with my daughter and really listened and knew what to do to help us. Our hair never felt so light and silky before. See the after and before shots of my kids hair. Felt like we should be doing shampoo commercials when we were done! Thank you Atusa!

I’ve been going to Atusa for years now—I found her on social media back in 2015 when my baby was only three, and I’ve stuck with her ever since. Honestly, there are only two people I trust with my hair, and she’s one of them. From haircuts to color to extensions, she always does an amazing job. She’s super precise, always on time, and just genuinely kind and fun to be around. She really listens to what you want and makes sure you leave happy every single time. What I love most is how comfortable she makes you feel. From day one, it never felt like just a client appointment—it feels like you’re walking in to see someone you’ve known forever. Her communication is also top-tier—she’s on it and very precise. But it’s definitely a two-way street. If you don’t respond in time, you can lose your spot (I’ve learned that the hard way). But honestly, that just shows how in-demand and organized she is. I’ve recommended her to so many friends, and I’ve even taken my daughters to her for their haircuts. That’s how much I trust her. 5 stars all the way. I wouldn’t let anyone else touch my hair—or my daughters’.

I’m writing this regarding my wife’s hair color appointment, and unfortunately, it was a very disappointing experience. The appointment was scheduled for 1 PM, and we were asked to come in at that time. After driving 45 minutes to reach the salon, we found the place closed with no one there. We waited outside for about 15 minutes, trying to contact her, and only then did she respond on Instagram saying she was not available. This caused a lot of unnecessary stress and inconvenience for us. For something as important as a pre-booked appointment, this level of service is not acceptable. Overall, very unprofessional, poor communication, and not reliable. We expected much better service, but instead, it created a lot of tension and frustration.

Ive done my hair with her when she worked at her first beauty salon before opening up another place and she’s always been amazing!! I haven’t been to the new salon but hopefully soon! I highly recommend her!