Balans Organic Spa

My partner booked a spa day for my birthday that included a water flotation, massage and a mini facial. Unfortunately, the experience started off on the wrong foot. While I was already in an Uber on the way to my early morning appointment, the spa called my partner to say their water system had burst and the flotation service could not be done, which meant my appointment would be pushed back by an hour and 15 minutes. Since I wasn’t going to wait that long, I turned around and went home. A few minutes later they called again saying they could take me only 15 minutes after my original time, which was confusing considering the earlier issue, and unfortunately it no longer worked with my schedule. I ended up keeping the massage and facial appointment later that day. When I arrived, I had to wait behind another client whose check-out went well into my appointment time. On top of that, I was told my service wasn’t scheduled as a prenatal massage, so they needed additional time to change the room. My partner specifically booked a prenatal package over the phone, so this was another unexpected delay. Once I was in the room, my therapist Erica was very kind and welcoming. She explained how the prenatal massage would work, starting face up and then moving to my side later. The massage itself was fine, but the facial was disappointing. It was essentially just a face wash and warm towel. I’ve had quick 30-minute facials before and they typically include at least some pore extractions or a face mask but that was not the case here. During the massage, I was told I would eventually move to my side due to the prenatal positioning, but that never happened, likely because we ran out of time due to the earlier delays. It would have been helpful if that had been explained. At the end, I was offered water in a cup (tap water I assume) rather than a bottle, which felt a bit unusual for a spa experience. I also had to ask for tea, while it had been automatically offered to my sister who finished her service earlier. Overall, the staff was polite and kind, but the experience felt disorganized from start to finish. For nearly $400 for two services plus tip, it unfortunately did not feel worth the cost.

Had my first visit to Balans Organic Spa and absolutely loved it! My husband gifted me a package with a float session, massage, and facial—total of 3.5 hours of pure relaxation. Pim gave me the best massage (felt reborn!) and Natalia's facial left my skin glowing. The staff is super friendly, and I loved the detail of changing into slippers right at the entrance—it really sets the tone. I enjoyed it so much, I booked my next session before leaving!

Christina is amazing!!! Not only is she a lovely person, but so skilled as a massage therapist. She communicated effectively, focused on the areas we talked about and managed our time really well. Grateful to have found her. Thank you again!!

Balans has such a cozy and calm atmosphere; you immediately feel zen when you walk in. I had a luxurious facial with Grace and my husband really loved his massage with Aimee. They use organic products and will tell you about the products they’re using, which I find really helpful. Will definitely be back!

Christine is absolutely amazing! Her massages are the best I have ever had - you leave truly feeling like all the tension and stress has melted away and she has such healing energy. I’d highly recommend her but all the services at Balans are world class. I’ve been coming here for years and plan to continue to!