Castle Dental & Orthodontics - Pasadena, TX (Spencer Highway)

Had an emergency, got in the same day, tooth extracted and walked out in one hour 15 mins. Dentist was absolutely amazing and the lady assisting him was so ki d and gentle. The place was clean and all around a 10/10. Loved this place and the wonderful people working there!

Didn't know a Texas dental hygienist at Castle Dental can diagnose, treat and administer drugs! Didn't know a Associate Degree in Hygiene was equal to a Doctor of Dentistry at Castle Dental on Spencer in Pasadena Texas. I was diagnosed with periodontitis and for an extra $162 dollars, the hygienist alone injected antibiotics in my gums. I questioned it, but they acted like this was a normal procedure. I would have rather received a prescription of antibiotics from my local pharmacy for $3 bucks after medical insurance. There was never a Dentist present, much less looked in my mouth. I am sure my contract in-network Dental Insurance will have plenty to say about yesterday's visit. I don't know about anyone else but I am getting tired of Castle Dental overcharging me and having to wait over 3 months later for a reimbursement. No wonder the majority of the population doesn't like going to the Dentist???

I have been coming to the clinic for over 10 years now and Dr. Jeffery Aikin always takes care of me as well as the staff in the Front. Wendy is always polite and welcoming as well as Misti being super helpful and friendly. Highly recommend this place !

Dr. Abegail was very friendly she is an amazing hygienist was able to go over everything with me and gave me a better understanding about hygiene. Ms. Misty the Treatment Coordinator was very helpful, polite and entertaining. I will continue doing my dental work with Castle Dental in Pasadena

I had been going to this place for several years, even continuing to visit after I no longer had dental insurance. Unfortunately, my experience during my last visit a few weeks ago was very disappointing. When I came for my regular cleaning, I was told that I needed X-rays, even though I had already had them done in August. Previously, I was told that X-rays were only required once a year. The hygienist said I needed new ones because I didn’t pay for them last time. We eventually sorted that out, but it was already frustrating. Then, when they gave me the list of services to review and sign, they had added several additional services. When I said I only wanted a regular cleaning without extras, I was told that it wasn’t up to me—it was up to the hygienist. I found that very concerning. Another issue was scheduling. When I made my appointment in August, I specifically asked to be scheduled with the hygienist who treated me at that time. However, they changed it without notifying me, and I was assigned to someone else. My appointment was scheduled for 12:00 PM. I arrived at 11:59, but the hygienist told me she still had several patients before me even though it was already 12:15. When I asked the receptionist about it, she said I had arrived early. The hygienist simply said, “That’s just how it works.” I found that response unbelievable. Over the years I overlooked many issues, but the wait times have always been excessive. For my last cleaning appointment, which only lasted about 20 minutes, I had to wait 40 minutes. In the past, the minimum wait time has almost always been around 30 minutes. If you value good customer service and respect for your time, I would recommend finding another dental office.