




Cruz Insurance Group
About
Cruz Insurance Group is listed on FindALoco in Garland, TX with address, phone, website, hours, and map location. Common services and related keywords include Health Insurance Agency.
Cruz Insurance Group is a health insurance agency located at 2201 Forest Ln in Garland, TX, serving people who are looking for help understanding health insurance choices. For local residents comparing coverage, the agency provides a place to ask questions and get guidance through a process that can often feel detailed or confusing. Its weekday hours are Monday through Friday from 9:00 AM to 6:00 PM, with Saturday availability from 9:00 AM to 3:00 PM for people whose schedules are busier during the week.
Health insurance decisions can involve many moving parts, from choosing an option that fits individual needs to understanding how to begin using coverage. Customer feedback mentions team members including Monica Lopez, Carla, and Estefania for being helpful, professional, knowledgeable, and patient when explaining options. One reviewer appreciated receiving continued support after enrolling, including help confirming that materials arrived and trying to locate a doctor. This kind of follow-up can be especially useful for people who want a clearer, more personal conversation rather than trying to sort through every detail alone.
The experience at Cruz Insurance Group appears best suited to people who value direct assistance, answers to specific health-coverage questions, and support while weighing available choices. Whether someone is exploring insurance for the first time, reviewing an existing situation, or seeking clarification about health-related coverage concerns, a knowledgeable conversation can help make the next step feel more manageable. The office's 4.9 rating from 1,204 reviews reflects a substantial volume of customer feedback, though every customer should take time to review information carefully and make decisions based on their own circumstances.
Because insurance enrollment and verification are important matters, it is wise to confirm the identity of any caller and understand all plan details before agreeing to coverage or sharing personal information. Consumers should ask who is contacting them, what organization they represent, what is included in a plan, and whether the information matches communications from the insurance carrier. Cruz Insurance Group in Garland, Texas offers a local option for those who prefer discussing health insurance needs with an agency during regular business hours. Calling or visiting the Forest Lane location can help prospective clients ask about the services available and determine whether the agency is a suitable fit for their coverage questions.
Ratings & Reviews
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Sign in to reviewAssistant monica Lopez was really helpful with my opinions ! And helping me find the right choice
Always calling me saying they work for the county or state to help me get health insurance. I already have health insurance. They tried to open an insurance plan for me and I received a call to continue with verification. Good thing the actual insurance company called me to verify because I didn't initiate this. This is fraud. It boggles my mind how they have my personal information. I've told them multiple times to delete my information, but they continue to harass me. Beware! Edit: I NEVER signed up for insurance through you. I have insurance through my employer ONLY. That is my entire point. Someone tried to sign up on my behalf after they called me from your agency. Thanks for removing my number.
Carla has been a great help when I have called with some issue related to my health. She is very professional and very knowledgeable about my health.
Cruz Insurance Group Good evening, my respects for all the comments previously exposed about this insurance company, I leave my little review here to emphasize that my experience as a client has not been favorable at all, a company where isolation and cruelty are practiced against those people who with just and proven causes, report a bad service to the point that you must lose your entire work day to solve problems that the company itself creates for you by promising services and thus attracting more clients, as soon as you present a real and living problem as is my case, you will be marginalized and eliminated for the bad practices that are handled there in my personal opinion, the manager only dedicates herself to justifying the mistreatment and her employees enjoy impunity and total arrogance to the point of treating clients poorly and feeling in the confidence of their manager that he will protect them whatever they do, you can delete the comment tomorrow that in that company there is no respect for freedom of expression, of all the above there is sufficient evidence to support it, if you do not want to be mistreated or forgotten please do not take the services of the agent Yoenia Pérez, according to her, enjoys complete impunity and arrogance prevails when you constructively make a legitimate claim.
Estefania She is amazing. Very very nice and helpful, she answered all the questions i had. She stayed in touched with me to make sure i received everything i needed to start using my health insurance and tried helping me find a doctor. She made everything feel easy and explained everything to me. I am forever thankful to this lady. She is very kind. Im glad i had her to guide me thru this process !!!!!!
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