Ellie K Salon

i have been to this salon twice, and unfortunately, i did not receive what i wanted either time. when my roots were dark and the rest of my hair was blonde, i wanted to be an all over warm brunette both times. the first time, i left with an extremely cool toned ash-brown toner on my ends. the second time, i said the only things important to me were that my hair was the same color all over and it was warm toned brown, it doesn't matter if it is light or dark. that time i left, the top part of my head was extremely RED, while the rest was brown. when i mentioned this to my stylist monica, she tried her best to fix it, but it was still unfortunately red when all i wanted was brunette. i hoped that the red might fade away, but after a few weeks, it is still red. i left with extremely damaged hair with a lot of breakage despite getting a cut. overall, monica was very nice and so was the rest of the staff, but i am extremely disappointed with how my hair turned out!

Me and my friend Milandi went in today, and the receptionists at the front were amazing. We had never been here before. Unfortunately, we didn’t get our hair done today due to their fully booked schedule and our last-minute timing. However, …

Excellent customer service! My friend Emily and I walked in with no appointment, and the really sweet girls at the front desk did everything they could to get us in today, even with a fully booked schedule. We felt so welcomed. Unfortunately we didn't get there names but one girl had really short, curly hair, and the other girl was Asian with brunette hair. Honestly, they gave the best customer service ever!

I’ve been going to this salon for over a year, but after this, I’m done and honestly, I shouldn’t have come back in the first place. My first chunky highlight appointment with color was great but expensive at $380, but at least the result justified it. Six months later, I came back for a retouch of the same style and was charged $650. The only explanation? An extra $210 for “additional color.” That is completely unreasonable. There was no clear estimate given beforehand, so I was blindsided at checkout. Charging that much for “color bowls” is ridiculous. To their credit, after I raised concerns, they did issue a refund and agreed to honor the original pricing for both that visit and future services of the same kind. Even so, that kind of price jump completely broke my trust. For context, I maintain my color at home for about $10 every six weeks. I understand salon services cost more, but this pricing is excessive and feels dishonest. Despite everything, I still gave them another chance. I asked for a simpler service, just bleaching a few chunks, adding color, and a haircut. My appointment was at 5:00, and I arrived at 5:18, slightly past their 15-minute policy. Instead of making any effort to accommodate me, they immediately refused service. What makes this worse is that my stylist had me booked later in the day specifically for the color portion, so I know I was scheduled well beyond that time. I wasn’t asking for the full service anymore. I was asking for less: even just a partial service. That wasn’t accommodated at all. They didn’t even offer alternatives. I had to ask if a basic haircut was possible, and only then was I told I could either do just the cut or reschedule. At that point, I was so frustrated that neither option felt worth it. There was zero effort to work with me, just a flat refusal from the receptionist. Completely inflexible and unprofessional. Typically receptionists should at LEAST try to negotiate a solution. On top of that, their vivid colors are terrible, they bleed everywhere. Overpriced, poor communication, and awful customer service. They’ve lost my trust and my business for good.

I had asked for a haircut and base color(mainly for gray coverage) along with some highlights or balayage . Since the stylist said all of that will take more than 3 hours and I didn’t have the time that day due to another commitment , I agreed to get just the cut & base color and come back another day for the balayage . I asked for a length that goes an inch past my shoulder but they cut it very short and now I can’t even tie a ponytail . After going home I also found the base color they used to be darker than my natural hair and now my hair just pops and looks extra dark & unnatural. I thought maybe after if I get the balayage , it may even out so booked an appointment for it the next day and went on time . It was a different stylist this time and they took 15 minutes to finally show up . When I booked the appointment , the person who spoke on phone assured that the whole process will not take more than 2.5 hours but on the day of the appointment they tell me I will have to stay longer or skip blow dry and leave wet . They knew this is a long process as it is and the stylist still comes late. I had to cancel the appointment and leave after all the hassle. What stylist takes 15 minutes to meet their client? I have never had to wait that long even at my doctor’s office .