Verified Insurance agency

Farmers Insurance - Teresa Chan

San LorenzoClosed nowOpens Monday 9:00 AM

About

Farmers Insurance - Teresa Chan is listed on FindALoco in San Lorenzo, CA with address, phone, website, hours, and map location. Common services and related keywords include Insurance Agency.

Farmers Insurance - Teresa Chan is an insurance agency located at 17259 Hesperian Blvd Unit 6 in San Lorenzo, California 94580. For residents and families looking for insurance-related support in San Lorenzo, CA, this office provides a local point of contact on Hesperian Boulevard. The agency is part of the Farmers Insurance name and is identified locally by Teresa Chan. Its weekday schedule, Monday through Friday from 9:00 AM to 6:00 PM, may be useful to people who prefer to discuss policy questions during standard business hours.

The publicly available customer feedback specifically mentions work on homeowner's and car insurance. One reviewer says Jerry was responsive, accessible for questions, and thorough while helping with those two types of coverage. That account points to an experience focused on explanations and careful follow-through, qualities that can matter when reviewing coverage details or trying to understand a policy. Because the supplied information does not list a full menu of insurance products, prospective customers can use a conversation with the office to clarify which policies and account needs it can address.

Feedback also gives an important fuller picture. The listing has a 3 out of 5 rating from two reviews, which is a small public sample. One longtime family customer reports concerns about policy additions after taking over a family policy, while another describes the service as their best insurance experience. These differing accounts make it sensible for prospective customers to ask direct questions about current coverage, changes to an existing policy, and the reason for each option before making decisions. Clear documentation and time for questions can help customers assess whether the office is a fit.

The available information speaks more to the service interaction than to the physical office atmosphere. The positive review portrays an approachable, precise, and question-friendly experience, with quick responses from Jerry. For someone who values being able to reach a local insurance contact and walk through details, that style may be appealing. At the same time, customers transferring a family policy, reassessing older coverage, or comparing proposed changes may benefit from requesting a careful review of every listed item. This practical approach lets each person weigh their own needs against the information received.

As a San Lorenzo insurance agency, Farmers Insurance - Teresa Chan may be particularly relevant for local households seeking a weekday office contact for homeowner's or car-insurance conversations described in customer feedback. It can also suit people who want to bring specific policy questions and take time to understand answers. The office is closed Saturday and Sunday, so weekday planning is helpful. Whether you are reviewing a longstanding policy or beginning a new insurance discussion, bring the relevant details, ask for clarification, and confirm the coverage and additions that matter to you.

Ratings & Reviews

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Nancy Phakoom
4d ago

I really don't like leaving bad reviews, but I feel compelled to share my experience so others can be aware. My family has been insured through Teresa for many years. After my parents retired and moved out of the country, I took over the family policy and was shocked to find several unnecessary add-ons, including a life insurance policy that had been purchased for me when I was 19. We ended up canceling that policy a couple years ago, but it was frustrating to realize it had been sold to us in the first place. Teresa comes across as very sales-driven, prioritizing upselling over genuinely helping clients understand their coverage. When I first got my driver's license, nothing was explained to me, and I had to figure everything out on my own. Now that I've reviewed the plan myself as an adult, I discovered I was paying almost double the market rate for coverage that didn't even fit my needs, it made no sense for my situation. The coverage was excessive, overpriced, and not customized in any meaningful way. It feels like this office takes advantage of long-time clients who trust them. Customer service is poor, and getting clear explanations is nearly impossible. Trying to reach them has been a pain to the point I've just gone straight to Farmers customer service to cancel my policy with them. Please do your research and get quotes from competitors before signing with Farmers through this agent.

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Geraldina Wong
4d ago

Teresa and Jerry are amazing! Definitely by far my best insurance experience ever! Top notch customer service. They are very thorough and precise! I have had the pleasure of working with Jerry for my homeowner's and car insurance. He was quick in his response time, accessible to answer questions and very knowledgeable. I highly recommend Teresa and the team.

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