Figs Auto Repair

Figs Auto Repair is an auto repair shop at 2600 Freedom Dr, Charlotte, NC 28208, serving drivers in Charlotte, North Carolina. With a 4.8-star rating from 536 reviews, the shop has earned positive feedback for attentive communication, thoughtful explanations, and work that addresses the problem customers brought in. Reviews describe a team that takes time to help customers understand what is happening with their vehicles, rather than leaving them to guess about the repair or what may need attention later. For drivers looking for a local Charlotte repair shop, that combination of practical service and clear communication can make a stressful visit feel more manageable.

Customer experiences mention a range of diagnostic and repair needs. One Jeep owner brought in a Trailhawk with a clunk from the front suspension and praised the team for identifying and replacing a lower ball joint and lower control arms after another shop had not resolved the issue. Another customer came in with a difficult battery parasitic draw that several shops had been unable to diagnose. Reviews also describe help with a check-engine light and a persistent rattle on an older car, with that customer reporting a repair for under $350. These accounts offer concrete examples of the kinds of problems customers have brought to Figs Auto Repair, without suggesting that every vehicle or issue will have the same outcome.

The service experience is another recurring theme. Reviewers call out staff members Johnny and Scott for being kind, responsive, and willing to explain the work. Customers mention receiving photos and videos of an issue, hearing about items to plan for in the near future, and having time to budget before addressing them. One reviewer also appreciated flexibility around pickup and complimentary Lyft rides. A traveler whose vehicle broke down on the way from Florida to Pennsylvania said the team prioritized the repair and helped them get back on the road the next day. These details may be especially useful for people balancing a repair with work, travel, or family plans.

Figs Auto Repair is located on Freedom Drive in Charlotte and is open Monday through Friday, 7:30 a.m. to 5 p.m.; the shop is closed Saturday and Sunday. If you are considering a visit, contact the business to discuss your vehicle’s symptoms, timing, and transportation needs. The reviews suggest a shop where customers value straightforward conversations as much as the repair itself, whether they are seeking help with suspension noise, an electrical concern, a warning light, or another vehicle problem. For local drivers comparing auto repair options in Charlotte, the shop’s review history provides useful first-hand context, while a direct conversation can help determine whether it is the right fit for your particular needs.