Haylen Real Estate

As first-time homebuyers in the Bay Area, we couldn’t have asked for a better realtor than Haylen Real Estate! The market is incredibly competitive, but Helen and Janely made the entire process feel manageable and clear from start to finish. They were patient, responsive, and took the time to explain everything so we felt confident in every decision. Their expertise and strategy truly made a difference, and we always felt like they had our best interests at heart. We’re so grateful for their guidance and would highly recommend them to anyone — especially first-time buyers in the Bay Area! I recommend them to anyone looking to buy a home in the bay area.

Helen & Susanna helped me to buy my condo few yrs ago. They just helped us to buy our townhouse & sell the condo. The real estate market got even more intense now. You need hardworking, smart & diligent agents like them. You may need to submit offer 2-3 days ahead of offer deadline if someone gave an aggressive offer. Helen & Susanna work with us till late night to submit offer. They also listened to our feedback on the criteria for home buying but also update us on the reality of the interest rate trend or the marketing. They have great pricing strategy & great in negotiating/communicating with the seller agents. For selling, they helped to coordinate the touch up/ renovate (if you want) & staging. Very professional I will highly recommend them.

We couldn’t be more thrilled with our experience working with our realtors, Susanna and Helen. From the very beginning, their professionalism, transparency, and timely communication stood out. They listened carefully to our needs and preferences, and incredibly, helped us find our perfect home on the very first house tour. Throughout the process, they were proactive and thorough—especially when it came to doing their due diligence on the title company selected by the seller. They ensured everything was in order, giving us full confidence in the transaction and helping us avoid any surprises. Their guidance made what could have been a stressful experience feel smooth and straightforward. Thanks to their efficiency and attention to detail, we were able to move from offer to a quick and seamless closing without a hitch. We’re deeply grateful for their dedication and would highly recommend them to anyone looking for a home with confidence and peace of mind.

We are incredibly grateful for the exceptional service provided by Helen and Susanna during our journey as first-time home buyers. From the moment we started working with them, we were impressed by their professionalism and dedication. They guided us with expertise and patience, ensuring we understood every step of the home buying process. Susanna went above and beyond, dedicating many weekends to showing us potential homes, always with a smile and a genuine desire to find us the perfect place. Helen and Susanna also always made sure we are able to make informed decisions. They guided us with deep knowledge of the market were always available to answer our questions promptly. Thanks to their efforts, we found a home that exceeds our expectations. And they continued to support us through the closing process, ensuring everything went smoothly. If you're looking for agents who will go the extra mile and make your home buying experience positive and well-supported, look no further than Helen and Susanna.

I recently worked with both Helen Chong, the listing agent, and Alina Siert, the buyer’s agent, on a purchase transaction for clients looking to relocate to San Jose, CA. As the mortgage lender on the file, I truly appreciated how smooth and efficient the process was from start to finish. Helen and Alina were both responsive, organized, and proactive throughout the transaction. They stayed on top of all the details and made sure everyone was aligned every step of the way. This was a meaningful purchase for the buyers, and both Helen and Alina handled it with professionalism and care. It was a great experience working with them, and I would gladly recommend Helen and Alina to anyone looking for knowledgeable and dependable real estate professionals.