Help at Home

I was my son's care giver and the agency was easy to work for and with. Clock in/was very easy, the checklist for activities is easy to complete and the benefits and pay were great.

I have been with Help at Home for over four years, which is longer than many of the employees currently working there, and I can honestly say the company has gone downhill. The biggest issue is their clock-in and clock-out system. Instead of taking responsibility for the ongoing problems, they constantly try to place the blame on caregivers. I have personally gone to the office and contacted HHA on several occasions, yet no one seems to know what is going on. The company has multiple departments, but there appears to be absolutely no communication between them. Every time you call, you get a different answer depending on who you speak with. It's frustrating because no one takes accountability, the case workers and supervisors are left Moving in circles like a chickens With their heads cut off. they have no compassion whatsoever and will dismiss you like your nothing. When I first started with Help at Home, it was a great company to work for. The staff was helpful, concerns were addressed, and employees felt valued. Unfortunately, as the company has grown, the quality of management and caregiver support has declined significantly. Raises are rare they will doing anything not to give you that 50 Cent raise your entitled to. Caregivers concerns are often ignored, and there seems to be little appreciation for the caregivers who do the actual work. After four years of dedication, I am extremely disappointed with the direction this company has taken. Overall, my experience has been frustrating and disappointing. Help at Home needs better communication, better leadership, and more accountability if they want to retain quality employees. But help at home is getting too much money now in multiple states they can care less if their caregivers are satisfied

3 weekends in a row, nobody showed for a 90 year old woman who is bedridden. No water, medicine or food. ONE WORD: Don't!!!! Again, another weekend 1.18.26 and no call, no show for both 12 hour shifts. This is 3 weekends in a row but you are concerned? You should have your license taken away and I'm going to contact the state of Pennsylvania. The woman is 90 years old and bedridden so you leave her for 24 hours with no medicine and no food and no water. Yet you're concerned? 5-15-26 Again, no call, no show weekend B4 last. No call no show today 5.15.26 They don't care but get the money from the state. The coordinator Michelle should be fired. My phone also disappeared under their watch. Photos & Video will be posted later today. Medicaid will be called Monday to report this horrible agency. Again 3 weeks later, no call no show. Notified State of PA.

My experience with Help At Home has been such an amazing time considering that the employees are all such enthusiastic people! They are very outgoing and considerate! My process hasnt been the fastest or the best but not because of the company or anything they have done. They have been sincerely passionate and patient with my situation. I would like to thank Ms. Jessica for her time helping my family!

I just want to say Help at home has the been the best agency by far. i’ve been with Excel for about eight years until my first client passed away as of right now I’m taking care of my grandmother, Excel goes above and beyond for her. Charles my case manager makes sure my grandmother has all the accessories she needs to make sure she stays healthy and safe. My grandmother is well taken care of with help at home. If there’s a glitch in the system or if there’s a threat with her services Charles is calling me as soon as possible I just want to say thank you guys for being a part of my support system.