Highland Care Center

These people bent over backwards to help us. I can't stress that enough. My grandmother was here for a month, and we had to discharge her on short notice …

If your loved one has major health concerns or cannot properly advocate for themselves for whatever reason please DO NOT BRING THEM HERE. I am positive there are many members of the staff that are truly trying their best, but they are overworked and you have to cross your fingers that you will be assigned good staff. I highly regret bringing my dad here and feel terrible for putting him in a facility that treated him like this. I strongly believe that the poor care he received contributed to a VERY rapid decline in his health, all within the span of only 2 days before I chose to discharge him. Again, I understand the staff is likely trying their best. But I also work in healthcare and this was not an acceptable level of care and truly shows neglect and borders abuse. It all started when we made a phone call just to try to get more information; whoever answered the phone would not give us even a rough guess of how many residents they have. Now I know it is because they did not want us to do the math of how understaffed they are. The only people that were truly helpful and even gave me time of day to update me on how my dad was doing was the therapy staff (PT and OT). Renee, the nurse, was also helpful when she was able to make her self available but she is so obviously very overworked. My dad is not able to properly advocate for himself due to brain cancer, but we were promised they would be able to provide the care he needed. Every time I walked into his room, I found my dad sitting in the wheelchair, too weak to even hold his own head up. Sure they got him up out of bed every day, but there is no care to even notice that he is uncomfortable and miserable sitting in the wheelchair all day. The recliner is right next to him, but they do not care enough to provide anything other than the bare minimum. He was trying to hold his head up with the little muscle strength that he has in his right arm, after sitting there for likely several hours.Additionally, his pillows were on the dirty floor. And I'm sure the pillow cases do not get changed daily. One of the times I walked in, there was Gatorade covering the entire tray table in front of him, all over the floor, and in his lap while he sat there either unknowing or helpless. I am the one that cleaned up the mess and alerted the staff. Luckily I have photo proof of this. At this point, I asked staff for an honest answer of how often they are checking on him and she could not give me an answer "we come as often as we can, it's suppose to be every 2 hours". At least they were offering him the gatorade that I brought for him. They also shaved my dad's goatee off ON DAY 1. Mind you, this is not something that he can fully consent to and there is no reason it was necessary. He is not strong enough to shave himself, and I am very sure this was done by staff. I appreciate that they are trying to promote hygiene, but there is no reason to do that when he came in looking perfectly presentable, with a well-kept goatee that he has had for many years. It feels absolutely dehumanizing, as if this was somehow inconvenient to someone. I also noticed several new bruises all over my dad's arms. I pray that this is not due to them pulling and yanking him around aggressively, simply due to something else. I have photos of these bruises as well. I cannot imagine the care that someone like this would be receiving if they are not able to have family there multiple times a day to check on them and advocate for them. I am posting some of the pictures that I have in attempt to show the truth and provide a reality check for those who are considering coming to this facility.

My 98 year old father in law has been receiving in home PT from a terrific therapist, Tedd! He was sent to us through Good Shepard home heath care and hospice. We couldn’t be happier with the treatment that he has received. Tedd has had a way with him through his compassion and attention to his personal interests as well as his medical needs. He comes on a regular basis and is very encouraging and supportive in all that is needed here. As you might imagine, my father-in-law at age 98 is in need of constant care and Physical Therapy. His legs are weak, but his spirit is strong. We’re so grateful for Tedd and the amount of effort he has put in to increasing his strength and stamina, as well as emotional encouragement. I strongly recommend tedd to anyone who may need in-home physical therapy. You absolutely could not find a better therapist. Very grateful to good Shepherd hospice for providing this service to us and especially for providing us with Tedd.

To Chuck, Jamie, and Leela, I wanted to take a moment to express my sincere gratitude for everything you have done for me and my family. The care, kindness, and support you have shown throughout my physical therapy and occupational therapy journey have meant more than words can express. From day one, each of you treated me with patience, encouragement, and genuine compassion. Even on the days when I didn’t do my homework (sorry about that!), you never made me feel bad. Instead, you continued to motivate me, cheer me on, and help me keep moving forward. Your positive attitudes always made therapy something I looked forward to. What truly sets all three of you apart is the way you care about people beyond just their therapy goals. When Hyrum passed away, my family and I were going through one of the most difficult times of our lives. The kindness, understanding, and support you showed during that time will never be forgotten. You didn’t just help with my physical recovery you helped carry us through an emotional one as well. You have each made a lasting impact on me and my entire family. Your compassion, dedication, and ability to make people feel valued are gifts that cannot be taught. The difference you make in the lives of your patients every day is incredible. Quite simply, you are the kind of healthcare professionals every patient hopes to have. Your hard work, expertise, and caring hearts deserve to be recognized. If anyone deserves a raise, it’s the three of you! Thank you for all the encouragement, laughter, patience, and support. We are so grateful for everything you have done and will always remember the difference you made in our lives. With heartfelt gratitude, Elaine Reich and Family

I have been getting physical therapy by Tedd Gray for several months he has been my miracle worker as I couldn’t walk. With his knowledge and encouragement I can walk now. I still have a ways to go but with his help I know I will get there He is terrific and a great therapist I would highly recommend him to anyone.