John's Japanese Auto Repair

One of the worst places to ever visit. I visited this garage and met this vietnamese women called Wen at the reception. She asked me to replace my suspension parts for which I was charged $1050 as labour. After completing the job and paying her labour charges, I went back to inform her the next day that there was some rattling noise coming from the rear which was not there before my car got repaired. She asked me to come at 8am the next day which was not possible for me as i work late nights. I just requested her that i can come at 9.30am to which she blatantly refused and told me that they don’t guarantee the repair work. She showed me very bad attitude and was very very rude. I told her to watch her ratings on reviews which is like 2.6 to which she replied, she doesn’t care. I told her that i feel cheated after paying so much and may consider going to court. She replied, that she has recorded my conversation on her phone and I am free to go to court. I will consider my options but will recommend everybody to AVOID going to this garage as the owner is extremely temperamental and does not care for the customer and the job. Just want her money. She will pretend that she is very genuine and customer concerning but don't believe her. To add to my woes, the mechanic by the name Long, one with totally white hair, also has a lot of attitude as after he finished the repairs, we went for a test drive which was a very small run to actually determine whether everything is fine. Once we reached garage, i told him to let me drive and take a test drive along with him so that i can check if everything is ok. He refused to accompany me and told me that everything is fine and asked me to talk to WEN, the owner. She showed such a bad behaviour and told me to pay first and then take a test drive all by myself. I told her that my other car in which i arrived at the garage is lying in her parking lot and my keys for that car is with her, and i am not going to run away anywhere. She handed me the keys of my repaired car for test drive with such a bad face. The owner and the staff wants that all the customers should agree with them and if u have any questions then they get annoyed.

DO NOT GO HERE!! I brought my car here for AC service and a jerking issue. The mechanic said replacing the engine mounts and changing the transmission fluid would fix it. I agreed to $950+ for the engine mount replacement and AC service. (Didn’t discuss transmission fluid cost yet because there was none available at the time). I left car at shop. I needed car for work so I planned to pick up and use for 2 days, then return it to shop for transmission fluid change. At pickup, the jerking had not improved. I told mechanic since I have new engine mounts, I thought the jerking would’ve improved slightly at the least. The mechanic said once I finish the transmission fluid change, the jerking will be resolved. When I finally bought my car in for the transmission fluid change, I was now told by their receptionist it is not a guaranteed fix. I advised them this is not what the mechanic told me and that I wouldn’t be spending money on a trial and error situation. They then refused to do it, claiming it wasn’t guaranteed to fix the problem — something never mentioned before. I feel misled and disappointed by their dishonesty and poor communication. I do not recommend this shop. I also don’t think the shop cares about reviews. I hope nobody else makes the same mistake that I made.

That place is terrible. The person who works there thinks they know everything about mechanics, but in reality, they don't know a thing. You will just end up wasting your money. really bad experience

The WORST shop in Irving. I took a 07 Nissan to get the catalytic converter replaced, when I was leaving the shop there was some smoke coming from from under the hood. They said that was NORMAL. I get home and my car catches on fire.

I don't like reviewing negatively towards businesses, as I understand this could be a factor for where people go and do their businesses, so I review this place with careful consideration. This was my experience with this place, I had a vehicle that would not start, in fact, the problems began with struggling to crank. I ruled out that it most likely wasn't the battery as it was replaced a year and a half ago. I thought it could probably be a starter issue, so when I explained to the front end person, she said to leave the vehicle with them and they'll investigate. I left, and in about an hour received a call from them saying they found the issue being some loose cables going to the battery. I thought this was probably good news if that's the only issues to why my vehicle struggled to turn on. When I came back to the shop and pick it up, I continued to troubleshoot the vehicle because as much as I wanted to believe it was a minor issue, I wanted to really be sure. The issue remained the same. I had asked the front end person that is it possible that it wasn't the issue if it's still having the same problem. They directed me to talk to the mechanic that worked on my vehicle. This was an older gentleman, I thought I could ask him questions and he could provide answers, but when I persisted that if it could be possible that it's a starter issue, he refused to acknowledge it. He refused because he said he already checked it, and it wasn't it. So the problem now became that it was a battery issue. They suggested I go to where I got the battery since it's still under warranty. They charged me $40 for this service, then after getting my newer battery, I was charged another $70 for a higher end one since my original wasn't in stock. I returned to the shop after it was replaced. The problem was still the same. I stood there with the mechanic, while he was just revving the engine and trying to charge the battery more, saying that in time, it'll go away, just needs to be driven more but that the problem with starting will go away with this new battery. He still would not consider it was another issue other than the battery after asking him again and again, that he checked it. Fast forward 2 weeks later, the vehicle started one last time to drive to another place in Irving, but then was stranded after because there was no crank to start the vehicle. But hey at least the lights were on when the key made contact, so at least it wasn't the battery. We spent more money for a mechanic near the area to tow our vehicle to their shop and for them to work on in. Turns out, just hearing the issues we explained, and them troubleshooting for a couple of minutes, and then confirming after removing the starter from the vehicle that it was the starter being very old (since manufacturing date) and needed to be replaced. He even showed me how after attaching an electric reader that it was faulty. I'm not sure what this place's business model is based off of, but they should really consider who they employ, otherwise, if they blindly trust the person giving bad information and not thoroughly checking, then the entire business is to blame. I won't be returning to this place for any sort of business, and I'd strongly suggest that if you're even consider going here, that you will probably spend your time and money somewhere else, because they might just waste both of those and end up costing you more down the road. I don't think I've ever encountered such a place of business for me to encourage not to go, but this place is definitely it. To the owners, if you're reading this, you really need to audit or review your staff's knowledge or retrain. I wish you the best of luck if you choose to take this advice or not, however, it won't affect me anymore, and I hope this helps others so they don't have to deal with the headache.