Keller Williams Empower
About
Keller Williams Empower is listed on FindALoco in Philadelphia, PA with address, phone, website, hours, and map location. Common services and related keywords include Real Estate Agency.
Keller Williams Empower is a real estate agency in Philadelphia, Pennsylvania, with an office at 728 S Broad St, 3rd floor, Philadelphia, PA 19146. The firm is a local point of contact for people navigating a home purchase or sale in Philadelphia. Customer feedback describes agents helping clients through steps such as bidding, inspections, and closing, as well as explaining what to expect along the way. If you are comparing real estate agencies in Philadelphia, this office may be worth considering when you want to discuss your needs directly with a local team and learn which agent is a good fit for your situation.
Reviews highlight the importance of clear communication and patient guidance during a transaction. Customers mention agents Katie McCann, Francini, and Bawi Sang, describing experiences that included timely answers, explanations of unfamiliar details, and support through the buying or selling process. One reviewer appreciated help with both buying and selling, while others pointed to transparency from bidding through inspection and closing. These are individual customer accounts, not a guarantee of a particular outcome, but they offer useful context for people who value an agent who takes time to answer questions and make each step easier to understand.
Feedback is not uniformly positive, so prospective clients may want to ask questions and clarify expectations before beginning a professional relationship. One reviewer raised concerns about the firm’s leadership and the handling of a listing after that relationship ended. That account sits alongside positive reports about individual agents, and illustrates why it is sensible to confirm how representation, communication, and listing changes will be handled. Discuss your priorities, preferred contact style, timeline, and any important terms with the agent before moving forward. A direct conversation can help you decide whether the team’s approach matches what you are looking for.
Keller Williams Empower’s listed office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m.; the office is closed Saturday and Sunday. The business has a 4.4-star rating from 52 reviews, reflecting a range of customer experiences rather than a promise of results. Whether you are preparing to buy, planning to sell, or simply beginning to explore your options, you can use an initial conversation to ask about the process and the support available for your particular needs. The Broad Street location provides a specific Philadelphia office to contact, while scheduling should be confirmed directly, especially if you need to meet outside listed weekday hours.
Ratings & Reviews
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The leadership and hiring practices at this firm are an absolute disaster. I experienced severe damage because the Broker of Record, Vicki Carey, completely ignored my repeated requests to remove my real estate listing after our professional relationship was terminated. Instead of acting responsibly, she and her agent went completely silent. I was forced to take them to court and obtain a formal court order just to get my listing removed. Shamefully, they never responded to my initial requests, nor did they even bother to respond to the lawsuit. It is deeply alarming that this firm allows their agent to handle real estate transactions given this agent's public record as a federally convicted felon. The level of greed, dishonesty, and utter lack of ethics in this office starts at the very top. Their broker on record chooses to protect deceptive agents rather than advocate for clients. They do not care about your property—they only care about trapping you for a commission. Avoid this broker at all costs.
Katie McCann made both buying and selling an easy, low-stress experience. She was extremely knowledgable and was able to explain things that we didn't understand much more clearly. Communication was timely and to the point, which was …
Francini was absolutely wonderful to work with! Her transparency from the bidding process to inspection through closing made our home purchase as easy as could be! We highly recommend working with her and the KW Empower team!
I had a great experience working with Bawi Sang as my realtor. He made the entire process much easier and made sure I understood every step along the way. He was always professional, patient, and took the time to answer all of my questions, which really helped me feel comfortable and confident. What stood out the most was his dedication and how much he truly cares about his clients. He went above and beyond to help me with finding a house and made sure everything was handled smoothly and properly. His communication was excellent, and I always felt like I was in good hands. Bawi is someone you can trust. He is reliable, knowledgeable, and hardworking. I’m very thankful for all of his help and support, and I would highly recommend him to anyone looking for an amazing realtor.
When I say Mr.Bawi Sang is helping, guiding and educating me throughout this home Buying process in so many different ways beyond a realtor in doing it with patience and I'm thankful that he is my realtor helping me with this process and …
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