Lake Merced Dentistry

Greeted with a smile when I walked in the door. Friendly receptionist and staff. Gentle dentist which was great for me. She took the time and explained what I needed to have done. And what were my options? She didn't mind me asking questions, and she was very patient. Her assistant was pleasant. Also, when returning to the front desk, the receptionist was pleasant in explaining the different options and told me she would inform me on my insurance coverage and everything after she has it written up. Overall, every step of my service was pleasant.

The best dental visit experience....i was entertained immediately...the smilng staff are refreshing...the dentist is super cool...very professional and knows how to make her patient comfortable all the way.

Dr. Zhu is very friendly and accommodating. The office workers are courteous and helpful.

EVERYONE in this office deserves acalades! I have been searching for a dentist for a couple of years now. From the front desk to the lab, everyone has been gracious and just amazing. Always checking in while working making sure I am okay is really important. They are very in tune to their patients. I have been catching up on some past due procedures and I can't imagine having to go anywhere else. And the crowns have fit perfectly with minimal adjustments. Very professional! Thank you!!!

The Positive: the staff was nice and the service was good. The Very Negative: after the X-ray and teeth cleaning, I went to the counter to pay. I was told that my "plan" was something like $360 per year for two cleanings. The "plan" was not stated before the service. I wasn't aware of having to join a plan. The staff said without the plan the one cleaning would be $650. I asked if the plan automatically renews each year. The staff member said no. I read the agreement, and sure enough found that it said there was automatic renewal each year. I said I'm not signing it. The staff member crossed out the automatic renewal clause. I signed it and paid the $360. I'm very unhappy with that sneaky way to trap a customer into signing up for a subscription with automatic renewal. It should have at least been disclosed to me before the service. I'm not going there again. I wasn't going to write a review until they sent me an email to solicit my review.