Verified Insurance agency

Lewis & Partners Insurance Firm dba Fact Insurance Texas

AustinClosed nowOpens at 9:00 AM

About

Lewis & Partners Insurance Firm dba Fact Insurance Texas is listed on FindALoco in Austin, TX with address, phone, website, hours, and map location. Common services and related keywords include Insurance Agency.

Lewis & Partners Insurance Firm dba Fact Insurance Texas is an insurance agency serving individuals, families, and property owners in Austin, TX. Located at 4323 Airport Blvd in the 78722 area, the agency is a local option for people who want help comparing coverage and making insurance choices with a clearer understanding of their options. Its weekday office schedule makes it accessible for customers looking to discuss policies during regular business hours, Monday through Friday.

Insurance can feel complicated, especially when coverage, deductibles, pricing, and policy details all need to fit a household or property owner's specific needs. Customer feedback for Fact Insurance Texas frequently highlights agents who take time to explain available options, listen carefully, and make the process easier to follow. Reviews specifically mention support with auto insurance, property insurance, rental-property policies, competitive quotes, and matching coverage to individual circumstances.

For Austin residents seeking an insurance agency with access to different insurers, Lewis & Partners Insurance Firm dba Fact Insurance Texas may be a useful place to begin a coverage conversation. Customers have noted knowledgeable guidance, prompt information, and a straightforward approach to putting a policy in place. Agents including Chad Moon have been recognized in reviews for long-term insurance support, while other feedback mentions friendly service from team members such as Ana. These experiences suggest a team focused on helping clients navigate practical insurance needs one question at a time.

The agency holds a 4.8 rating based on 112 reviews, reflecting many positive customer experiences around service, communication, and value. At the same time, one review describes a frustrating lack of follow-up after documents were submitted for a quote. For anyone requesting coverage estimates or sharing time-sensitive information, it may be helpful to confirm the expected timeline and preferred follow-up method before moving forward. This practical step can help keep the quoting process clear for both the customer and agency.

Whether you are reviewing auto coverage, arranging insurance for a rental property, or looking for an agency that can discuss multiple insurance options, Fact Insurance Texas serves the Austin community from its Airport Boulevard location. It can be a fitting choice for customers who value clear explanations, personalized conversations, and assistance weighing coverage against cost. The office is open Monday through Thursday from 9:00 AM to 5:30 PM and Friday from 9:00 AM to 5:00 PM; it is closed on weekends.

Ratings & Reviews

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J. Lee
5h ago

Poor communication and zero follow-up. I had a very frustrating experience with Lewis & Partners. I sent all my sensitive insurance documents on February 24th for a comprehensive quote. I even followed up with a phone call a few days later and was told they were 'working on it' and would contact me soon. However, it has been nearly two weeks and I haven't heard a single word from them. Providing personal data and sensitive documents to an agency that doesn't respect a client's time or follow through on their word is very concerning. I have canceled my request and asked for my data to be deleted. If you are looking for an agent who is responsive and professional, I suggest looking elsewhere.

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Vinicius Paixão
5h ago

I had a great experience switching my auto insurance with Erickson Sullivan State Farm. Erickson is knowledgeable and made sure I had the right coverage at a fair price. Ana was very kind and pleasant to work with. Excellent customer service.

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Gina Wright
5h ago

I can’t say enough great things about my insurance broker! From start to finish, they made the entire process smooth, stress-free, and easy to understand. They took the time to listen to my needs, explained all my options in detail, and found a plan that offers excellent coverage at a great price. Their responsiveness, professionalism, and genuine care for my situation really set them apart. I feel confident and well-protected thanks to their guidance. Highly recommend to anyone looking for a trustworthy, knowledgeable insurance expert!

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Allen Green
5h ago

Chad Moon has handled our insurance needs for years. His exceptional customer service, extensive knowledge of the industry, and access to various insurers makes dealing with insurance as painless as it can be. Always providing prompt/accurate information. Highly recommend Fact Insurance Texas.

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David Cohen
5h ago

Chad Moon was my agent that took great care of me in getting a competitive quote and property insurance policy in place for my recent rental property. It's always a pleasure doing business with someone you like and trust. I know that I got a great deal and value with the policy I purchased from him.

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