



Marcelo Perez - State Farm Insurance Agent
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Marcelo Perez - State Farm Insurance Agent is listed on FindALoco in Katy, TX with address, phone, website, hours, and map location. Common services and related keywords include Insurance Agency.
Marcelo Perez - State Farm Insurance Agent is an insurance agency serving individuals, families, and drivers in Katy, TX. Located at 2019 N Mason Rd Ste 103, Katy, TX 77449, the office provides a local place to discuss insurance needs, ask questions, and review policy details with an agent. For people searching for an insurance agency in Katy, Texas, this location offers weekday availability from Monday through Friday, with hours beginning at 9:00 AM and closing at 6:00 PM Monday through Thursday and 5:00 PM on Friday.
Customer feedback often highlights the team's ability to explain insurance in a clear, detailed, and professional way. Reviews specifically mention personalized attention and the time taken to walk through even small policy details, which can be especially valuable when comparing coverage or deciding what questions to ask. One reviewer praised Maxiel Allen La Garza for responsive, responsible service, while another noted an exceptional explanation of each policy and assistance with a bundle-policy quote.
Auto insurance is a recurring topic in customer experiences, including comments from clients who value having someone available to answer questions and help when insurance needs arise. A reviewer also described Marcelo as detailed and effective at helping them understand their insurance policy. That focus on explanation may suit customers who prefer a more informed conversation rather than feeling rushed through insurance terminology. Whether someone is reviewing an existing policy, exploring auto coverage, or asking about bundling, clear communication can make the process easier to follow.
The office has a 4.9 rating from 237 reviews, reflecting many positive experiences with the service and policy guidance customers have received. At the same time, prospective customers should consider their own coverage needs and contact the agency directly to confirm availability, policy options, and response expectations. One review reported difficulty reaching the office, so planning ahead and confirming the best way to connect may be helpful, particularly when a matter is time-sensitive.
For Katy residents looking for a nearby insurance agency, Marcelo Perez - State Farm Insurance Agent offers a weekday option on N Mason Road for policy conversations and insurance support. It can be a practical fit for customers who appreciate personalized attention, detailed explanations, and local assistance with auto insurance questions or bundle-policy discussions. Contact the office during regular business hours to discuss your situation and learn what options may be available.
Ratings & Reviews
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Sign in to reviewI want to thank Maxiel Allen La Garza for the excellent service and personalized attention. From the very beginning, they took the time to explain even the smallest details in a clear and professional manner. Their level of responsibility and professionalism is outstanding, always responding on time and showing true commitment throughout the entire process. Without a doubt, highly recommended for anyone looking for reliable, high-quality service. She is definitely your best ally.
Maxiel Allen did an exceptional job and explanation of each policy. She was able to get me an amazing quote on a bundle policy and her knowledge and experience. So grateful.
I've been with my auto insurance agent for a while now, and I can't say enough good things about the experience. What sets him apart is his genuine availability — whenever I've had a question or needed help, he's been there, no runaround, no waiting days for a callback. He handles everything with impressive efficiency, making what could be a stressful process feel completely seamless. It's rare to find someone in this industry who combines true responsiveness with professionalism, and he delivers both every single time. I wouldn't hesitate to recommend him to anyone looking for an agent who actually shows up when it counts.
Honestly, I will never renew my auto policy with them again. It’s been over a week of trying to reach someone multiple calls, voicemails left and not a single response. No one answers, and no one bothers to call back. That level of service is completely unacceptable. What’s even more frustrating is that I originally reached out to get a home insurance quote, but after this experience, there’s no way I’m trusting them with any more of my business. I’ll be taking my business elsewhere to an agency that actually values its customers and knows how to respond.
Marcello was awesome 👏👏👏 He was so very detailed and explained everything very well. He's an excellent employee and did a wonderful job helping me to understand my Insurance policy.
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