Pacific Automotive

John was helpful from the start. I called in a panic because my college aged daughter was stuck under an overpass after her car died. John recommended a tow service who responded immediately, made sure my daughter was safe, and got the car to where it needed to be. John kept me informed as to what was needed to repair my car, as well as when it would be ready. His prices were fair, and his recommendations appreciated. We will be repeat customers for the continued maintenance of our car. Thank you!

They are awesome.They not only have looked at my cars and made recommendations, and worked on almost anything we give them. You guys really help us through that insurance claim with our Mercedes. Other stuff with my cars and my friends cars. In fact one of my best friends had used them for over 15 yrs or so. They've revolt his jeeps when they werent running. They were reliable and honest. i'm about to bring them another car this next week. They just don't know it yet. See you guys soon. Thanks guys!

Pacific Automotive is an excellent place to have your car serviced. As a senior citizen, I was treated with the upmost respect. They explained everything they had to do to my car and took their time answering my questions. It was such a relief to have such patience and kindness shown to a senior citizen. After they worked on my car, I am very pleased with the performance of my car.

If you are looking for a trustworthy shop for your vehicle, I would highly recommend NOT using Pacific automotive. My 30 year old 4Runner was brought in to have multiple rounds of maintenance done by Ricardo, who lives and works out of this shop. The repairs included: Timing belt and idler and tensioner pulley and tensioner Front crank and cam seals Water pump and thermostat Spark Plugs and wires power steering pump, idler and tensioner pulleys / tensioner and drive belts Steering dampener, idler arm and bell crank, drag link and tie rod ends Front rotors, pads, wheel bearings and grease seals Rear wheel cylinders, brake shoes, and hardware Right rear axle bearings and seals . All fluids and filters with transmission filter and pan gasket Oxygen sensor and PCV Exhaust piping from manifold to cat Starter Fuel injectors After investing this much money for the repairs, including the tows down to Pacific Beach an hour away from where I live so that he could perform the work, we specifically asked him repetitiously to not leave the truck unattended without having it secured as it did not have an alarm. When he locked the shop up after the last leg of repairs, he left the truck outside overnight and my truck was stolen from their parking lot. I did not receive a phone call from anyone at the shop and after four days of it being stolen I was notified and I called the police to let them know and the detective told me that they had called the vehicle in stolen, and the detective had told them that they needed to contact me, the registered owner of the vehicle to report the truck stolen in order for it to be registered in the system. So for four days, there were no eyes out looking for my truck and nine months later it still has not been returned to me. After countless efforts for months to have the shop cover it with their garage handlers insurance, as this was my daily driver, I put up a factual review stating what is stated in this review and the owner called me numerous times at work and bribed me to take it down. I have received minimal compensation considering that the truck is not easily replaceable, the amount of money that was invested in the repairs, and I still have not yet to find anything comparable to what I had. Please consider using a different business that takes pride in professionalism and their integrity. This IS NOT the place.

I had a great experience at Pacific Automotive. Not only do they treat you like family, John and the owner Ben we're so professional and explained to me what needed to be done on my Cadi. The best part is their pricing will blow anybody out of the water. I would highly recommend going to them. You will be very Satisfied. I am. 11/20/24 Another excellent experience at Pacific Automotive. John, one of the associates was excellent again. I would recommend this place to anyone if want to be treated like family