Payless Insurance
About
Payless Insurance is listed on FindALoco in Dallas, TX with address, phone, hours, and map location. Common services and related keywords include Insurance Agency.
Payless Insurance is an insurance agency serving customers from its office at 3068 Forest Ln # 309 in Dallas, TX. For people who prefer a real conversation over an automated menu, the agency is described by customers as a place where staff take time to listen, answer questions, and explain insurance details in clearer terms. Reviews specifically mention team members Mike, Sean, and Shawn for their helpful, professional approach. With a 4.9 rating from 43 reviews, Payless Insurance is a local option for Dallas-area residents seeking attentive insurance guidance.
Insurance can feel complicated, particularly when someone is comparing options, adding a vehicle, or trying to understand what a policy includes. Customer feedback indicates that Payless Insurance has helped clients talk through difficult insurance situations instead of rushing them off the phone. One reviewer noted the value of being able to call and speak with Mike and Shane rather than a robot, while another appreciated having questions answered in person. That people-first communication may be especially useful for customers who want to better understand their choices before making a decision.
The agency is associated in reviews with auto insurance, including coverage for multiple cars, as well as motorcycle insurance and commercial vehicles. Customers have shared experiences beginning with personal vehicle coverage, motorcycle policies, or requests to add another vehicle, then returning for additional insurance needs. Reviews also mention competitive rates, though insurance pricing and coverage can vary by person, vehicle, policy, and insurer requirements. The consistent theme is a willingness to discuss individual circumstances and provide information in a direct, approachable way.
Located on Forest Lane, Payless Insurance offers weekday hours from 10:00 AM to 7:30 PM, with Saturday hours from 12:00 PM to 6:00 PM; the office is closed Sunday. These hours can work well for people who need to speak with an insurance agency after a typical workday or who prefer a Saturday visit. Whether you are looking into insurance for a car, motorcycle, or commercial vehicles, it can be helpful to bring your current policy details and questions so the conversation can stay focused on your situation.
For drivers, riders, and business vehicle owners looking for an insurance agency in Dallas, Texas, Payless Insurance stands out in customer reviews for personal service and patient explanations. It may be a good fit for someone who values speaking directly with a local team, wants help reviewing a vehicle-related insurance need, or has been referred by family or friends. A clear conversation can make an insurance decision feel more manageable, and the experiences shared by customers suggest that this is the kind of service Payless Insurance aims to provide.
Ratings & Reviews
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Sign in to reviewI have had a very very difficult time finding someone who would take a moment to actually help me and explain things I have had a hard time getting insurance and it’s been a total nightmare. And typically no one will give time to talk you on the phone until I was referred here to Sean. He really genuinely cares and takes time to help and explain things and I was able to get insured! I’m very very grateful and thankful that he was willing to help and get the information needed to give me pricing, etc. really can’t believe it, he needs to know how life changing it is to finally have something work out after having such a difficult time. Highly recommend SEAN.
Love calling and talking to Mike & Shane instead of robots. Also they got me 2 cars insured for only $100. Thank God for the the best car insurance connection in dfw may there business reign!
They had always provided good rates. I am now questioning the integrity of their business. I called a couple of weeks ago to get a quote for adding a vehicle. First of all, they made me add a driver because they wouldn't add a fourth vehicle without a third driver. They charged me a certain amount, and all I'm asking for is a detailed breakdown of the fees and what the actual amount is that I paid for the insurance. They told me they didn't have that and made me call the company. I'm just going back and forth when all I'm asking for is a breakdown of EXACTLY what I'm paying for. It is my right to know what I'm paying for, and they're just giving me an invoice with the total amounts that I paid, which is not what I'm asking for at all. Then I canceled the added vehicle and they told me I would get a check with a refund of $107 less for only adding a vehicle, driver and keeping them only on the policy for only 3 days. They LIED. After I called the main insurance, they told me the extra money was listed as a credit, and if I hadn't requested a check to be refunded, the money would have just stayed there as a credit (the agency had told me the check was already sent). * TIP: ASK FOR DETAILED BREAKDOWN OF WHAT YOU'RE PAYING FOR
I started using Payless when I bought my motorcycle. They gave me the best rates and amazing customer service. I didn’t think they would since I just had one small policy with them but they showed me every customer matters for them!! They earned my business for as long as I keep riding and I plan on never stopping!! :)
I was referred to Payless from a friend and went into their location to get more information. Both Mike and Shawn are very professional and took the time to answer all my questions. I started with my personal vehicles for about 6 months and then eventually switched over all my commercial vehicles. Now I even do my boat, motorcycle, and toys with them. Never had an issue. Rates are the cheapest I've found as well. Thanks guys!
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