Plume

I got a curly hair cut from Ally and it was great! I always ask for my hair to be cut to shoulder length and most times I get my hair cut I feel like I have to wait months to like the length and style. After this cut I walked out feeling like I got exactly what I asked for! I wish that the salon had more specific curly hair products for styling on the way out but I was very happy with the end result. I will be coming back for a curly cut here!

I went to Plume for my wedding hair and make up and had a wonderful experience. From the initial email inquiring about salon services, I was in touch with Gill (the owner) who was super accommodating with setting up a trial/time/making changes/etc. Gill made me feel comfortable the whole time, and eased my worries when I was concerned about not feeling like myself on my wedding day. She did a fantastic job and the vibes of the salon were so perfect for a nice zen moment before the evenings chaos! Would recommend to anyone.

I’ve been coming to Plume for over a decade. Gillian, the owner, and all the women who work there are so welcoming and lovely. The services are top notch and reasonably priced. And since they moved to a bigger location, they’ve even offer facials and carry locally made goods now. I can get my hair done and shop for gifts! Love it!

I’ve been going to Gill for 8 years, and I wouldn’t trust anyone else with my hair. When I first moved here, the salon she worked at was right by my apartment—I gave it a try and never looked back. It’s been amazing to watch her grow from a …

POOR CUSTOMER SERVICE FROM MANAGEMENT. I didnt want to leave this review, as I first attempted to resolve the issue directly with the salon. There was little willingness to work toward a solution, and my messages were eventually ignored. My concern is not with the hairstylist personally, but with the management and overall customer service experience. I paid $75 for a layered haircut intended to add volume and $50 to tone down the color on the ends of my hair. While everything appeared fine immediately after the appointment, once I styled my hair myself at home, I noticed very little difference from before. Then after washing my hair just two days later, the color had returned to the same orange shade, making it seem as though i never toned it. What makes this even more disappointing is that when booking my appointment, I specifically explained my previous negative experiences with salons that lacked experience working with curly hair. I clearly stated that I wanted someone knowledgeable about curly hair and understood my concerns. Unfortunately, my experience reinforced the very issues I was trying to avoid. Because I do not live in Philadelphia, returning to the salon was not an option. I reached out hoping to find a reasonable solution, but my concerns were dismissed, and further communication was ignored. The lack of responsiveness and customer care is unwelcoming and frankly disrespectful.