Pokeworks

We eat at Pokeworks regularly, and today’s visit was the worst experience ever. Three young teenagers worked today; altogether, they were slow and unorganized. I ordered the charred teriyaki—he used two torches at once, for extended periods, paused, and then used a spoon to mix the salmon in between torches. He took way too long. The salmon was not charred—it was burnt. He’s supposed to use one torch and the other hand to flip and stir the salmon as it is being torched!! Other issues: They gave too teriyaki sauce and it absorbed the rice. The salad was not dressed. We asked for salad dressing, and the girl was like, which dressing would you like? The salad 🥗 comes with the standard dressing unless asked otherwise. The second teen didn’t know what he was doing, and kept asking the guy what he needed to do, or how to prep the order he was working. He was waiting for the teen to hand him the torches as the pickup just arrived for their order. The girl, who was restocking greens, could have easily picked up the char station as they were getting busy. They did NOT proportionate foods. We had to ask for more lettuce because of the proportion they tried serving initially. The lemonades were empty and there was less than 1/3 of green tea remaining. The ice machine was completely out! Management/leaders need to do better by scheduling people to match their skill sets. Today’s visit was a waste of time and money! For those who want to say they’re just kids—that’s not the focal point!

Daniela is very sweet. She's patient, and explains things very well. It was my first time here and I didn't feel rushed. I enjoy the warm welcoming atmosphere and I will be coming back.

Oscar & Elizabeth were both super awesome & took really good care of me. They were both swamped with orders but both kept a super positive attitude even under all the pressure of impatient customers. They hustled and didn’t skip a beat. Super impressed with this crew & im glad I came to this location over Southlake.

First let me talk about the service. Everyone here is helpful and very nice. Daniela helped me with my first order today and I’m impressed with how great the service was. The food is very good and tasted fresh. You don’t feel heavy after eating it.

My Customized Poke Bowl was amazing. All ingredients came fresh and delicious. Also worth noting excellent portion for the price. Cute decor to the awesome customer service (EMILY) this was a great experience all around. (Note: The price paid is because I have 3 proteins plus numerous other ingredients added) Set bowls are reasonable priced