

Relation Insurance Services
About
Relation Insurance Services is listed on FindALoco in Charlotte, NC with address, phone, website, hours, and map location. Common services and related keywords include Insurance Agency.
Relation Insurance Services is an insurance agency in Charlotte, North Carolina, located at 11215 N Community House Rd #100, Charlotte, NC 28277. The office is open Monday through Friday, 9:00 a.m. to 5:00 p.m., and closed Saturday and Sunday. For people in Charlotte looking into insurance options, this location offers a place to discuss their needs and request information. Reviews mention homeowners and auto insurance, including questions about replacing coverage when an insurer leaves North Carolina. The right policy depends on individual circumstances, so customers can contact the agency to ask what options may be available for their situation.
Insurance decisions often come at important moments, such as arranging coverage for a home, reviewing an existing policy, or seeking a replacement after a carrier changes its availability. Customer reviews describe these kinds of requests, including a need for a homeowners policy for a property being handled as part of an estate and requests for new quotes after Kemper announced it was pulling out of North Carolina. These accounts indicate the subjects customers have brought to the agency; they do not guarantee that a particular policy or solution is available. If you are comparing coverage, it may help to explain your timeline and requirements clearly and ask what documents are needed, when you can expect an update, and how any delay will be communicated.
Feedback about the agency is mixed. Its listed rating is 3 out of 5 based on 15 reviews, and several reviewers report frustration with communication and waiting for quotes or follow-up. Other comments describe poor follow-through, while one long-time customer writes about having home and auto insurance through the company for decades and later waiting for replacement quotes. These are individual experiences, but they are useful context for prospective customers. Before proceeding, consider confirming who will handle your request, when you should expect a response, and whom to contact if that timing changes. Clear expectations can make it easier to decide whether the agency’s process suits your needs.
For Charlotte residents seeking an insurance agency to contact about homeowners or auto coverage, Relation Insurance Services is at N Community House Road in the 28277 ZIP code. The office’s weekday hours make it possible to reach out during the workweek; call or visit to verify current availability and discuss your particular request. Whether you are reviewing existing coverage or looking for a quote, ask for the relevant details in writing so you can compare terms and next steps. The agency may be worth considering if its location and office hours are convenient, while the customer feedback suggests that confirming response times and following up directly are important parts of the process.
Ratings & Reviews
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Extremely disappointed with the level of service and communication from this company. I have called five times regarding homeowners insurance for my father’s home following his passing. I needed a different type of policy to cover the property as part of his estate. Each time, I was assured that I would receive an email with quotes within 48 hours. One month later, I still have not received a single quote or any follow-up. Out of frustration, I contacted my personal insurance company, Horace Mann, and they were able to provide me with a quote within five minutes while I was still on the phone. When you pay for insurance, you expect reliability, responsiveness, and clear communication—especially when dealing with something as important as an estate. Unfortunately, this company has fallen far short of those expectations. Based on my experience, I would not recommend their services. ⭐ 1 star only because 0 stars isn't an option.
Terrible judgment, follow through, and support of customers. Two stars only because they give poor service with a smile.
🤦🏻♂️ 🤦🏻♂️ 🤦🏻♂️ Bad experience! Don’t waste your time with Relation Insurance. Brandon Justin keeps promising to give me a quote, it’s been since May 1st and still no quote! We ended up going to a different insurance company they gave us quotes same day and appreciate your business. Relation Insurance doesn’t seem to care for your business. Both Brandon Justin and Linda Dye wasted my time, energy, and patience. SMH 😤🤯😑🫠
⚠️⛔️Waste of time! Gave all my information to Brandon Justin 20 days ago we are still waiting on a quote! They keep lying saying “they are working on it” it doesn’t take 20 days to give an insurance quote. ⚠️ ⛔️ Worst experience I’ve had with any insurance company.
I've been with this company for 34 years, I've had my home and car insurance thru them with Kemper. Kemper is pulling out of NC. I've been waiting over a week and half on quotes to replace Kemper still no replies. Michael Reed has not emailed quoted told me of any delay or replied at all. I guess I need to look for my own insurance since they don't need my business. Wow great Customer Service
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