Rick's Hi-Tech Auto Care

I came in at 9 am today wanting an oil change. Bro was stuck on a phone call, so I waited some 15 minutes to be served, until I had to get going. So I figured I’d give it another chance after my chores were done. Stopped bt at 1pm to try again. I was informed by the same gentleman that he would help me in 20 minutes bc he was eating lunch. Now mind you, there were no visable cars in the docks. No cars in the parking lot. Listen I’m not an impatient guy but man…tell me you don’t want to work without saying you don’t want to work. Won’t be returning. I want to give my business so small local businesses like this one but Jeeze Louis.

I called them to hoping to get a quote for a list of services my truck needed. Was planning to take it to them instead of the dealership if their prices were better. But the gentleman who answered the phone wasn't interested in quoting …

14 trips for an A/C repair. 3 burnt up compressors, paid to have every part in the closed system replaced don’t ask how much. Up charged on parts prices ridiculous. The last trip I was told the A/C was cooling and were refusing to work on your truck per the owner who is never present and I was told would never return my calls. Took the truck to 2 other reputable dealers both diagnosed the same, contaminated system due to shoddy work and not evacuating the system properly. Leak was found at both shops within 15 minutes, new parts and repaired elsewhere within a day. At times Rick’s had my truck for up to 2 weeks. I took the newly installed parts back that were faulty offered to show them the problem and was asked to leave. All I asked was a bit of compensation for the parts and they refused. Since Rick sold the business I have had several bad experiences this being the worst. Their charges for parts and labor are ridiculous. Think long and hard about ever using them for anything. They have fired more mechanics over the last 2 years than any shop I have ever encountered verified by their former manager Terry who tried to help me and he is no longer there. Worst mechanics I have ever encountered. I was a 30 year customer. Never again !

New management has turned this place around! Awesome experience. Showed me step by step what was going on with my brakes, test drove it to make sure everything was good, and I’m back in business. Super helpful and great customer service! Thanks!! Will definitely be going back.

Do not go here for a manual transmission fix. Especially on a foreign car. Lord have mercy... -Took nearly 3 weeks to get parts and change the clutch …