Superior Tour & Travel

I was stopped in the mall as I was walking passed a booth and asked to enter a raffle. I entered a raffle and was told I won I did the slot machine and won a free trip. I was told to pay $50 and I said no thanks but when I was told well pay $25 for a deposit I did it. I was told to attend a 90 minute presentation which I agreed to. I had choose to just get the 3 day 2 night Hotel stay because I didn't want to take a cruise I already had somewhere that I planned on going and he told me as long as it's a Hilton Hotel and I pay the taxes on the Hotel was all that was required. I went to the presentation was asked lots of questions and my expected travels. The boss called the man over when he came back he said you don't have to finish the rest of the presentation you will still get your free gifts and walked me to a receptionist windows she gave a $50 Gift Card, $50 Discount Card for different restaurants and a flyer saying that you can only go to certain Cities for the Vacation and it didn't say anything about the hotel stay at all you can't go in the Summer months on Vacation either! I told the lady I had a place I wanted to go on Vacation and it wasn't on there like I was told and I can't go in the Summer either. The Receptionist was like well yeah you can only go to the places and at the times that are on that paper. I said that wouldn't work for me and inquired about a refund I was told to call the number on the paper. I called the gift card it said $50 balance I went to use the gift card and it didn't work. I called the man that told me I won the trip and he told me to call the number he gave me and they would assist me I called and nobody answered I left a message and no one ever called me back. This place is a SCAM I had to report it to my bank.

Met with Rob Miranda today and was helpful with the presentation. Really appreciate taking the time.

My Wife and I attended the Houston Home & Garden Show @ NRG Stadium on February 8, 2025, and were advised by Robert, that we “won” a trip to the destination of our choice. We chose a trip to Costa Rica and in addition, a trip to Las Vegas. These trips were purchased at the cost of $199.00 & 100.00 respectively. Robert never mentioned the fact, and I did not notice till I was attempting to book this trip that it required attending a “90-120-minute presentation” I feel this was “false advertising” and should have been disclosed by Robert Miranda before we purchased these trips. I attempted to contact Robert directly via text, and I know he read the text, but he decided NOT to answer or provide ANY information. As per their cancelation policy, I requested a full refund in writing on March 1, 2025, which was well within the required 30 days following the date of purchase. I finally recieved my refund on April 15, 2025. Thank you for standing by your refund policy and making good on your word.

I did not meet the criteria of 600 credit score to view the showing so I was rejected and said I would be given my $50 refund by calling this number. It's been several weeks I have attempted to call everyday and no answer I even emailed the email on website and no response. I am now accepting that I lost $50 for nothing and will now go on and will never trust a tour for timeshare place again. What a SCAM!!!!

​I purchased a trip package from this company on the 18th of this month and scheduled the voucher pickup for November 1st. ​I was quite alarmed to receive a call from a representative asking why I hadn't booked my travel yet and inquiring if the delay was due to COVID restrictions. I had to clarify to the agent that the purchase was made only two weeks prior and, critically, I hadn't even picked up the physical voucher yet—the official pickup date being 11/1. This call immediately caused me to panic, as I feared a critical step was missed or that our voucher had somehow been canceled prematurely. It felt like an administrative oversight, perhaps a system glitch or an early, ill-timed automated follow-up. ​My concern was further amplified because the representative who called seemed unaware of the timeline established during the purchase process itself. It gave the strong impression that the necessary internal tracking between sales and fulfillment was not aligned, which is unprofessional. ​I was already reviewing other customer experiences, and seeing those reviews has now heightened my anxiety about the reliability of this company. I sincerely hope this was just a clerical error on their end regarding the follow-up timing. ​I will update this review once we successfully receive our physical package and can move forward with booking, but based on this initial communication, I am not impressed with the customer service coordination.