The Deanna Dudley Agency, Inc.

My previous insurance agent retired and while looking for business insurance, I kept coming across Deana Dudley’s Insurance Agency. the most consistent comments was being attentive, and helpful. Deana did not disappoint. I could see that she was genuinely knowledgeable interested in helping. The quotes came in fast and reasonably priced. I’ve been in business for over 20 years and I find that, if you’re going to give money to somebody, it might as well be to somebody who you like trust and who deserves it.

When I first called Ms. Deanna; she was driving and pulled over just to take my call. This let me know that she thought my needs were important enough to give me adequate attention. She listens for understanding and gave me a sincere: ‘thank you’ for calling. I felt truly valued while communicating with her. She provided me with solid advice that I’ve already utilized and it worked seamlessly. I ended up getting the ‘Lessor’s Risk Insurance’ with Ms. Deanna. I also wanted to acquire a new ‘Homeowner’s Insurance policy’ with her but since she works from a place of integrity; she informed me that I was already getting a very competitive rate with my current Homeowner’s policy. This resulted in me keeping the second policy where it was. She has a wealth of knowledge and communicating with her is easy. Great customer service is not something she told me about, it was something that I had the pleasure of experiencing firsthand. (If I don’t quit writing, this is going to turn into a novel 🙂). Ms. Deanna is the type of lady who is going to treat you right the first time! For that; her cup will forever runneth over. Blessings and Gratitude💐

They actually provide personalized service! I love how timely the responses to my questions are and how I always receive a call back if I call and have to leave a message. From policy review to buying a new car and adding a teenage driver, they have done it all for me with first-class service and I’m so grateful and appreciative!

My experience with the Dudley Agency has been top-notch and one of the best customer service experiences I've had in a long, long time. Everyone I interacted with was kind and professional. I initially reached out to Ms. Dudley via text message, and she replied promptly. I called the office the next morning and was pleasantly greeted on the phone. Since I am currently in a life transition, I didn't have all my necessary information in front of me for a quote. The staff member who helped me was extremely patient and understanding while I searched for my documentation. After she received my information, I was transferred to Ms. Dudley. The experience got even better. After verifying my information, Ms. Dudley told me she would call me back in a few hours with some quotes. She actually called back in about an hour, far quicker than I expected. She was honest about some of her findings (unfortunately with auto insurance, some companies just don't work out), but the rates she was able to get me were very competitive and fit well into my budget. In a world where profits are often prioritized over people, Ms. Dudley and her team are an example of what a great customer experience looks like. They were kind, patient, professional, personable, and honest. Even if things didn't work out related to getting a policy, I still would have given the Dudley Agency a positive review. I appreciate Ms. Dudley and her team.

Deanna is incredibly helpful and fast. She established a blended commercial insurance coverage policy with no friction. I'm glad to be working with her.