The Dental Clinic

This is only my second visit. I had fillings done today and the team recognized I was anxious due to past dental trauma and explained every step of the process and frequently asked if I was feeling ok! No pain or discomfort AT ALL and for the first time ever I am excited to take care of my dental health! This is a great place for people returning to the dentist after years of neglect/fear! Plus they take blueplus insurance 😉

Their website explicitly says that they take Medicaid. They do not. Based on conversations on the phone it seems like they do not understand insurance and billing well. I switched here from another dental clinic. At my first appointment they took x-rays. After looking at those the dentist told me I had two cavities to be filled and they would send the info to my insurance. After billing I my insurance I got a call from this clinic to schedule my appointments. They said they needed to schedule me for NINE fillings, three separate appointments. The person on the phone was not able to explain why I was told two, and now nine, but they had billed my insurance for the nine. I scheduled the appointments because I figured I couldn’t get any explanation over the phone, and I’d have to talk directly to the dentist. There was a huge amount of the bill that my primary insurance (Delta Dental) wasn’t covering, but I have secondary MN MA that would pick up the remaining cost. On the clinics website they explicitly state they take MN MA. I got to my first appointment and they asked me to pay >$1k. I asked if that total was ran through both my primary insurance and secondary MA. I was told yes it was. I said I couldn’t pay that amount right then. They couldn’t do my appointment without me paying, so I went home without seeing a dentist to ask about why they said I had nine cavities. I called multiple times to speak to someone about billing and the phone would go to messages. When I got a hold of someone they clearly had no understanding of MA and billing. Finally they said they would transfer me to their “billing person” who was who I thought I was speaking to because that’s the number I pressed for. After a very long frustrating call we found out that they do not take MN MA despite their website specifically stating otherwise. So when I had been told that they ran the bill through my MN MA, that was a lie. It took a long time to get this information as they wouldn’t tell me outright and seemed to not have an underlying of how MA works. I am suspicious about the fact that I was told I had two cavities and then my insurance being billed for nine, but I never got the opportunity to ask the dentist about this and I haven’t gotten a second opinion yet. I’m not claiming they are lying about the amount of I have cavities or over-billing insurance, but it certainly makes me suspicious of such. Especially considering I know I was lied to about them billing MA. Their parking situation also sucks. There is some street parking in front of the clinic, but all the spots have meters so you’re supposed to pay to park. The last time I went the street parking was full, but the lots by the building are permit only parking for nearby apartments. You’re not supposed to park there for the dental clinic. I’m not sure where you can find other parking within a couple blocks.

Great dental clinic! It was very easy to make appointments for my mother's dental work. They were able to get her x-rays from her previous dentist and always checked first to make sure her insurance covered the work before proceeding with the appointment.

The environment was serene. The staff was friendly. Dr. Xiong was wonderfully. The only problem was that I asked for an appointment in 6 months, and they weren't able to give me one because they "weren't scheduled that far out." Other than that, my experience was great. Highly recommend!

Upon first impression, the place is very friendly, very clean very modern. I thought I was going to like it. I went in for an exam and cleaning which should have been 100% covered by my insurance. They explained they didn't have time to do the cleaning, but they would do the exam and I would need to come back for my cleaning another day which would have been incredibly inconvenient. They then insisted upon doing a bunch of x-rays which I told them I didn't think I needed as I had just had them done six months ago and they could get them from my other dentist, but they ignored me and INSISTED they needed their own X-rays. They had ALL of my information, including my insurance yet nobody in their office bothered to check to see if any of this would be covered. I was caught completely off guard so imagine my shock when I received notice from my insurance company that almost none of the X-rays or other BS they tried to charge for was covered. My charges from this place were for $1008 and that's not even getting my teeth cleaned! They even charged me $100 for "cleaning instructions"! I'm at the age where I know very well how to clean my teeth, I have excellent dental health and certainly did not need or ask for their hundred dollar instructions on how to floss. When I called to cancel the teeth cleaning (No way was I going back to this place) I had to leave a message as hardly anyone ever answers the phone there, yet they called me back and they wanted to know "why" I had cancelled my appointment. Wow. Needless to say they got an earful. This is an VERY opportunistic company so unless you know exactly what you're getting done and exactly how much you're paying for it, BEWARE!