Turbo Tim's Anything Automotive

I’ve been told by several friends & colleagues, Turbo Tim’s is the spot to go, and let me tell you, the people don’t lie. Turbo Tim’s is the real deal! Super friendly & transparent service, quality work & a wonderful online system. The staff there are very knowledgeable and genuinely want to help you the best way they can. They’ll break down the cost of each fix/repair, put it in order of what is priority vs what can realistically wait on. Shoutout to Mike, Nick & Sam at the front desk, as well as all the mechanics who’ve been great. My AC is now fixed and they gave me an idea of what future repairs I might need so I can plan accordingly. Nothing but positive things to say about them! They also have two of the best cats I’ve ever met. 11/10 no brainer recommendation, will absolutely come back here for future work needed on my Soobie. Tim’s is the spot!!

Hello. I want to tell you about my experience of cooperation with this auto repair shop. I completely liked how the mechanics did all the work that I asked for. I got the impression that this is a good and professional team. I especially want to note the girl whose name is Samantha. She works for the Desk front. He is a very kind, pleasant and sympathetic person. She tried in every possible way to help me and in detail, to explain everything and tell. Managers should appreciate and encourage such employees!

Really good experience any time I've been to Turbo Tim's. Started going there because of the cats (duh) and their commitment to community involvement after I visited a queer pop up art market they hosted. But, they didn't disappoint on …

TLDR: Waited 6 hours for an oil change, received zero communication, and spent $126. Had an appointment for a standard oil change at 8:30am and they told me it could take longer than 2 hours but they would text when my inspection is done. I’m waiting down the road and by 11:30 I haven’t heard anything so I walk back to check for updates- they haven’t even started the inspection yet! Three hours after my appointment began, and they didn’t give me any time frame for when they could start the actual oil change. Nor did they text an hour or two in letting me know Hey we haven’t started yet it will still be a while! So I use the free Lyft home, but it was unclear if they tip the driver or not so I had to use cash. Then it’s 1:30 and still nothing!! FIVE hours after my appointment and it was radio silence, so I call again. They finally text an update at 1:40pm saying they’re done and asking if I want them to perform any additional repairs or replacements, with again no time estimates on that?! So I took a Lyft back, tipped that driver in cash, and got my car back at 2:20pm. SIX hours after I brought it in. If they knew it could take this long, they should have warned me from the start so I can change my plans for the day. I had to call out of work at 1pm because I had no idea it would take this long and was receiving no communication. Not to mention, I’ve never had to pay $126 for an oil change. I understand if prices of oil have gone up, but they didn’t offer any first timer discounts, referral discounts, or apologize for the wait. Extremely disappointed in wasting my time and having to spend close to $150 for an oil change/tipping the lyft drivers, and having to call out of work for this. Again, the person helping did not apologize for the wait or warn me at the start “a little longer than 2 hours” could mean the whole day. The friend that referred me said it usually takes 2hrs. I also looked at the invoice and there’s a $17 “total fees” section that isn’t listed anywhere else or given a description for. I think I’m a reasonable person and didn’t make a scene about this, but I still have the right to be upset, I love supporting small businesses but I just can’t recommend this one in good faith :(

Turbo tims helped me keep my sweet old Subaru going as long as they could. They were always upfront with explaining issues and what was safety related or comfort related. I always feel like I can ask more questions and they’re great at …