V.I.P Auto Service Center LV 1

⭐☆☆☆☆ (1/5) I do not recommend this shop. I waited for over an hour before anyone even looked at my vehicle. During that time, three different employees got into my car, and it seemed like some of them didn’t even know how to put it in gear to move it. The actual inspection on the lift took about 10 minutes. What bothered me the most was that when I asked about the cost of the inspection beforehand, nobody told me the price. Only after the inspection was completed did I find out that I was being charged $160. After lifting the vehicle, they simply told me that the control arms needed to be replaced. I already knew there was a suspension issue because my steering wheel vibrates. The reason I came in was to get a proper diagnosis and find out whether it was safe to drive the vehicle home. In the end, my issue was not resolved. I left with the same questions I had when I arrived, but I was charged $160 for over an hour of waiting and about 10 minutes of actual inspection time. For that amount of money, I expected a much more professional and thorough evaluation. I honestly felt like they saw that I was driving an expensive vehicle and decided to charge a premium price for minimal work. In my opinion, this is not how customers should be treated. I will not be returning and cannot recommend this shop to others.

I wish i could put 0 stars cuz this location actually deserve minus five. Went for an oil change ended walking out with a broken handle. And they just put it back out there as if nothing happened and pretended it was broken and I ended up being yelled at and asked to leave by the so proclaimed store manager (saying his name is damien) for reporting the damage done on my vehicle. If you looking for servicing your car and a minimum of costumer service I recommend to check out other stores. This one isn’t worth your money, time and being trusted with your vehicles.

I’m so disappointed. I’ve been a customer here for YEARS! atleast 8+. And Up until yesterday everything was great. However I went in to get a diagnostic, was told it was one thing, took it somewhere else turns out it wasn’t what i was told by the manager Damon, so i’m wasting money. I tried to call him about 3 times within the last hour to ask him what part of the alternator test failed while i’m at the dealer , and supposedly he’s out on a road test. which a road test is EXACTLY what i asked for yesterday, had he done one my diagnostic may have been correct. now no one will answer when i call from my number as if they are avoiding talking to me. I even felt weird vibes yesterday from him as if he was tired of answering my questions. It’s really frustrating. This place has gone down hill with the new management. I will not be back. Lost a long time customer!

New to Vegas, needed a shop i could trust to not take advantage of me and try to rip me off, this shop went above and beyond!! Tatiana was amazing! All the men who looked at my car, was very helpful, knowledgeable, nice, friendly, and jus …

Price manipulation / lying through Groupon. I needed an oil change and looked for price deals online. VIP had a "deal" for a 25$ oil change instead of its 65$ price. What they don't tell you is that their regular price for a synthetic blend oil change is always 25$. I thought I was getting a deal for a full synthetic oil change, when instead it was just their full price for a synthetic blend. That's textbook price manipulation