




AMS Insurance
About
AMS Insurance is listed on FindALoco in Las Vegas, NV with address, phone, website, hours, and map location. Common services and related keywords include Auto Insurance Agency.
AMS Insurance is an auto insurance agency serving drivers in Las Vegas, Nevada. Located at 9960 W Cheyenne Ave #240, Las Vegas, NV 89129, the agency is a local option for people looking for help with automobile coverage and related insurance needs. Customer reviews also mention home insurance, so people seeking information about both auto and home policies may find it useful to contact the team and ask what options are available for their situation.
Reviews describe a range of experiences with AMS Insurance staff, including Mark Wu, Janet, Edward, Erica Gonzales, and Fran Cowles and her team. Several customers praise responsive communication, helpful explanations, and assistance with finding coverage and comparing rates. One family says it has worked with the agency for years and appreciates having its auto, home, and other insurance needs considered together. Another reviewer mentions working with Fran and her team on auto and homeowners insurance since 2020, highlighting prompt replies and reasonable prices. These are individual customer experiences, not a guarantee of a particular rate, response time, or coverage outcome.
For drivers, choosing a policy is about more than finding a price: it also means understanding what a plan covers and knowing whom to contact with questions. Customer feedback suggests that some AMS Insurance clients value staff who help explore rates and respond to insurance questions. The reviews also include a customer who reports difficulty reaching an agent and a lapse in coverage, a reminder that service experiences can differ. Before relying on any policy or renewal, confirm its effective dates, payment status, coverage details, and the best contact for time-sensitive concerns directly with the agency.
AMS Insurance may be worth considering for Las Vegas residents who want to discuss automobile insurance with an agency and ask whether home coverage or other insurance needs can also be addressed. The business has a listed rating of 4.8 from 256 reviews, while the comments offer a more detailed picture of both positive experiences and concerns. Bring your questions about vehicles, drivers, coverage limits, deductibles, and renewal timing when you get in touch; the right choice depends on your circumstances and the policy terms available to you.
The office is listed as open Monday through Friday, 9:00 a.m. to 5:00 p.m., and closed Saturday and Sunday. You can find AMS Insurance at 9960 W Cheyenne Ave #240 in Las Vegas. If you plan to visit or need help with an urgent policy matter, contact the agency first to confirm its current hours and the right person to speak with. A direct conversation can help you understand available options and decide whether AMS Insurance fits your auto insurance needs.
Ratings & Reviews
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We’re so glad to have AMS Insurance Agency as our preferred vendor! Mark Wu is great, always professional, responsive, and incredibly helpful. He goes the extra mile to make sure our clients get the best coverage and service. Highly recommend working with Mark and the AMS team!
Our family have been using AMS Insurance for years and is always a pleasure to work with Janet and Edward. Janet is very responsive to all our needs. She always shops around and always finds us the best rates for automobile, home and all our insurance needs.
I used Edward Sarmiento many times now but he had gone worse. He used to call when there’s an issue with my insurance. He let mine lapse and it’s completely their fault. Every time I call, he doesn’t answer the phone and he’s always on vacation. If I call his assistants, they don’t answer their phones either. I could tell he just doesn’t care about communicating with his clients anymore. I decided to switch to a different company, a lot of better ones out there who at least have the time to talk to you. Also, one of the insurance he got for me, they secretly increased the rate and I didn’t notice because it’s on auto pay until the rate almost doubled. I don’t recommend Edward S.
Erica Gonzales is the reason for this 5 star outstanding rating. She has been an outstanding point of contact for my insurance needs even when she was working with AMS's predecessor company. Now that she's with them, she's still excellent. Great communication, prompt service, and answers all questions thoroughly. She has bailed me out a couple of times with prompt pursuit of insurance issues, and I will follow her with whatever company she works with. Currently, that's AMS
I’ve had the pleasure of working with Fran Cowles and her team for my auto and homeowners insurance since 2020. Not only do they find reasonable prices, but their communication is top-notch. Fran and her associates are always quick to respond—typically within a few hours—and they go above and beyond to support whatever I need. I truly appreciate their help and outstanding service over the years!
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