Boston Smiles
About
Boston Smiles is listed on FindALoco in Boston, MA with address, phone, website, hours, and map location. Common services and related keywords include Dentist.
Boston Smiles is a dentist in Boston, MA, at 151 Merrimac St #100, Boston, MA 02114. The practice is a local option for people seeking dental visits in a welcoming, attentive setting. Customer reviews describe pleasant routine cleanings, staff who explain what is happening, and a team that checks in during appointments. Patients also mention feeling comfortable during procedures and appreciating clear communication. With a 4.8-star rating across 349 reviews, Boston Smiles has received positive feedback from many patients, while individual experiences can vary. The office is closed Sundays and is open Monday through Saturday, with hours that differ by day.
Routine cleanings and check-ups are among the experiences described by patients. Reviews highlight Dr. Jessika Jahnsen as kind, professional, and caring, with one long-time patient saying the dentist has cared for them for several years. Other feedback notes that the team takes time to explain care and check how patients are feeling. That attention may be especially meaningful for people who feel nervous about dental visits or prefer to know what to expect. One reviewer described the office as calm and quiet and recommended it to people with dental anxiety; this is a patient’s account, not a guarantee that every visit will feel the same.
Families may also find Boston Smiles worth considering. A patient says their children enjoy coming in for check-ups and describes the office as kid-friendly. Another review mentions Spanish-speaking staff, which may help some patients communicate more comfortably; patients can contact the office to confirm language support for their particular appointment. The overall picture in these comments is of a personal, professional team that aims to make visits feel approachable. Reviews also mention a pleasant office environment, but specific services beyond the routine visits described by customers are not assumed here.
Cost communication is another practical detail raised in patient feedback. One reviewer appreciated receiving clear information about costs upfront and said there were no surprises on the bill. If you are comparing dentists in Boston, you can ask the office about fees, insurance, appointment availability, and the care you need before scheduling. Boston Smiles lists weekday hours ranging from early Wednesday and Friday openings to later Wednesday appointments, plus Saturday hours from 8:30 a.m. to 2:30 p.m. The listed address is in Boston’s 02114 ZIP code. For current hours and details, contact the practice directly, since schedules and availability can change.
Ratings & Reviews
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I had a great experience at this dental office! I went in for a routine cleaning, and the entire visit was pleasant. The staff made me feel welcome and did a great job at explaining everything. Dr. Jahnsen was also super kind, and it was clear that she genuinely cares about her patients. I highly recommend this office!
I had a wonderful experience here! Very personable staff that checked in consistently throughout my cleaning to make sure I was ok and comfortable. Very calm quiet environment. Would highly recommend for those who have some dentist anxiety.
Another update: Dr. Lao sent me an email apologizing for the experience, but unfortunately it is very clearly written by ChatGPT/similar AI. Even their apologies are insincere. Updating the review after a phone call from Dr. Jahnsen, the practice owner: Dr. Jahnsen, the practice owner, called me several hours after my appointment to gain a better understanding of my experience. She offered to have me come back into the office so that she can give me a second opinion. However, several minutes into the call, it became abundantly clear why she actually called. She wanted me to remove/soften my review (which the office asked me to do) and to defend her staff member. As a result, I’m no longer a patient at Boston Smiles. Unfortunately, her leadership style and poor conflict resolution skills caused a follow-up call to turn into a worse review and a lost patient. Original review, unedited: I had an unpleasant experience with Dr. Lao. He was very informal, asking me if I “had anything to complain about,” rather than a standard line of questioning like “do you have any pain, discomfort, or any other problems with [my] teeth or gums?” He spoke with quite a bit of jargon and would ask “if that made sense,” if I said no not really, he would quickly explain and move on. After 30 seconds of examination, he exclaimed that I needed to get teeth pulled immediately—something Dr. Cheng, from my previous visit, told me was not an emergent issue and we could keep an eye on it over the next several visits. When I informed Dr. Lao about Dr. Cheng’s assessment and asserted I’d had X-Rays taken, he dismissed it, and insisted his own assessment was correct. Overall, Dr. Lao’s communication style and unwillingness to consider previous information made the visit unpleasant. That being said, the other staff, hygienists, and Dr. Cheng (at my last visit) are all quite pleasant, and Boston Smiles is a nice, clean, and reasonably well-run dentist office. My rating and displeasure primarily reflects my interaction with Dr. Lao, not Boston Smiles.
I've been really happy with Boston Smiles. The team is personal and professional, and they communicate clearly throughout each visit. I always feel comfortable during procedures, which makes a big difference. I also appreciated how transparent they were about costs upfront, no surprises on the bill. Highly recommend if you're looking for a dentist who genuinely cares about patients.
Dr Jessika Jahnsen has been my dentist for the past several years, and I cannot recommend her enough! She is professional and caring, and even my kids love coming to her office for their check-ups! The office is kid’s friendly and the stuff is bilingual (Spanish), beautiful set up and new office as well.
