Farmers Insurance - Vang Yang

Working with Vang on being insured and more recently, filing a claim because of an auto theft has been an easy, smooth, and quick process. He helped with filing the claim and provided an excellent recommendation on a local, nearby shop to do quality and speedy work on my car. I was able to get my car back in a few days when other shops in the area were booked out for weeks because Vang went out of his way to ensure I had options based on what I was looking for in car parts and shop availability. During the whole process, he stayed connected with the adjuster, shop, and myself to ensure the process was seamless. I highly recommend Vang as an insurance agent due to his expertise, professionalism, and the care he gives to his customers! It took away the headaches that comes with having car issues and working with insurance.

Unfortunately we had a great experience for 10 years. Vang helped us with home, boat and auto insurance. Then when we had a claim for hail damage things were still being taken care of professionally. Then on a technicality our claim was not extended even though we exhausted all resources to have everything taken care of in a timely manner. This is when everything changed. Vang was short with his responses when I reached out to him because the claims department was not responding in a timely manner nor were they answering our questions in a clear and concise manner. Their responses were short and made up of generic responses and would not clarify things when asked. It is disappointing. They say they take pride in their work but trying to get any information that is meaningful to the customer is impossible. When I reached out to Vang I was hopeful he would help me escalate the issue I was having that related to the communication process with claims (which is horrible). He eventually reached out to them but by this point I could tell he didn’t want to spend the time helping us and was absolutely not on our side. There is no loyalty or honesty in this company which I guess isn’t surprising but definitely disappointing considering how many years we worked with them. I think the biggest red flag for me in all of this is that Farmers, including Vang, have no internal customer service oversee. This makes it impossible to trust a company because their internal oversight of employees simply does not exist. The only response I receive is to reach out to the MN department of Commerce, which I will be doing. Update: over a month later we still have not received our check for the payout of the claim (which is worth way less than the damages that occurred). Farmers sent us someone else’s check and we have yet to receive ours. So Vang, that is the outcome so far. Again, with no help from you.

Great experience. Always willing to go beyond to help. Vang is always quick with responses and is detailed when explaining policies and answering questions. Would recommend Vang to anyone.

Nice agency, they went out of there way to help me.

Mr. Turner, Our agency does not recall a contact from you. Our agency is built on treating customers with the most professionalism, responsiveness, respect, and always put their best interest first before our own.