



Freeway Insurance
About
Freeway Insurance is listed on FindALoco in Pasadena, CA with address, phone, website, hours, and map location. Common services and related keywords include Auto Insurance Agency.
Finding dependable and budget-friendly coverage is simple when you visit Freeway Insurance, a trusted auto insurance agency in Pasadena. Located conveniently at 124 Southmore Ave, Pasadena, TX 77502, this neighborhood agency serves drivers and families across the community who need straightforward insurance policies tailored to their unique driving records, vehicle types, and financial goals.
The team at Freeway Insurance focuses on making the entire policy selection process clear, approachable, and stress-free. Whether you are insuring your primary commuter vehicle, adding a new family driver, or shopping around for better rates, dedicated agents work hard to compare options and secure the best price available. Rather than navigating complex coverage tiers alone, clients receive detailed explanations of policy terms, deductibles, and benefits from knowledgeable professionals.
What sets this local office apart is its warm, personalized customer service. Team members like Sonia and Nereyda are widely recognized by clients for their efficiency, thorough guidance, and friendly attitudes. Instead of treating policyholders as routine account numbers, the staff takes the time to listen carefully, answer every question, and recommend appropriate coverage that fits your lifestyle. Visitors often note feeling welcomed like friends and family throughout their office visits.
With an impressive rating of 4.7 stars across 280 reviews, this agency is a reliable destination for local commuters, busy working parents, and commercial drivers alike. The office maintains accessible hours from Monday through Saturday, 9:00 AM to 7:00 PM, giving you plenty of time to stop by or get in touch after normal work hours. Please note that the location is closed on Sundays.
Whether you need immediate proof of insurance, an annual rate comparison, or dedicated one-on-one consultation, Freeway Insurance in Pasadena is ready to assist. Visit their Southmore Avenue office during regular business hours to explore your insurance options and experience friendly, top-notch service right in your neighborhood.
Ratings & Reviews
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I called multiple times just trying to handle a simple request, and their customer service agents literally hung up on me repeatedly. When I finally got someone to stay on the line, they lied straight to my face and claimed I had to physically drive down to an office in person just to cancel my policy. Knowing that sounded completely fake, I called back yet again. Magically, the next agent was able to cancel the policy over the phone within minutes. It is entirely unacceptable that you have to play customer service roulette and get hung up on just to find an employee who actually knows how to do their job—or one who isn't actively trying to mislead you to keep you from canceling. Save yourself the headache and the gas money. Avoid this place at all costs. If I could give 0 stars, I would.
Came in this morning with Sonia she was a big help she gave us the best price. Will recomen with friends and fam
Sonia was a lot of help super efficient and gave me the best price. She truly treated me as a friend not just another customer would reccomend🫶 …
Here's saying that the service is great and the staff is top-notch. I highly recommend Freeway Insurance.
I don’t usually leave reviews but I was satisfied with the customer service. I want to thank Nereyda for providing me with excellent customer service and helping me out through all the process and explaining into detail everything. She guided me through the process and of course advised me what insurance was better for me based on what I was looking for. I 100% recommend her you won’t be disappointed!
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