Hand & Stone Massage and Facial Spa

Technicians were amazing but I will not be back. I asked 3 separate times asking if it was accepted, along with finding the info on the spa wellness website, but when it came to my $300 service they no longer accept it. I wouldn't have come at all if 3 phone calls specifically asking if they took it. Stop lying. Also was asked to show up 15 mins before but lights were not even open till after my appointment was supposed to start. Very disappointing.

Be careful. I am a member. Well I canceled today. I had an appointment at 2. I am sick from heat exhaustion after being out this morning. Their answer was your charge is half the session. Plus tax. For which they immediately charged my card on file. $52 if you are wondering. Im going to try to lay down and feel better but think twice before you book or commit at this location. Zero empathy.

This was my first facial ever and was an amazing experience. Maria took her time to explain the process and the at home care I should be completing. She recommended products for me to use and explained how to use them properly. I will definitely be looking into getting a monthly facial from here on out

Angie did amazing! She was very attentive, respectful of my wishes, and took great care of my pain spots. Looking forward to coming back and visiting her again when I’m in the area.

I have been asking for a refund that was promised from Robert Rodrigues and he is choosing to now just avoid my calls, text and any messages I have left. I would strongly recommend NOT doing business with this franchise. They don’t care about their customers nor their employee. Shame on you Robert for not doing the right thing. Be an adult and do the right thing. Refund my $1,199.25. I would personally give no stars but it requires to input one to be able to make a review. Also there was a comment of concern response for me to contact the owner. However the number is not valid. Wow what a business and customer service. What a joke. Refund my money and I will remove my bad review. This has been going on since No ember 2025 You responded to my review and still have done nothing. You try to make it sound like you care. However my email and phone number are on my account. Not one response to me whatsoever if you want to do the right thing save me the expense of an attorney. Refund my money. You can see my account. Robert knows and you still do nothing. Please just send my refund.