Lace Xclusive Salon Barber & Spa

Is this place still opened my sister and I ordered hair from here we have always ordered hair from here. Have never had an issue. We've ordered our hair. She's been waiting since January 20th. For her hair and she still hasn't received it. And it is April now I ordered mine, beginning of March and I have not received mine as well. I'm wanting to know what's going on or how we can get our money back someone. Please help. I have tried calling 2 different numbers. Neither one is going through. I have emailed several times even left my number and my email address.I have not received anything back.

I have been a loyal customer of Lace Exclusive for over 10 years, and I have always trusted their quality, until now. This is the first time I have ever received a product that was completely unusable, and the experience has been incredibly disappointing. I placed my order on October 2nd specifically for a professional installation ahead of my birthday. Despite my previous purchases, this order took nearly three weeks to be shipped, which was already a concerning delay. However, the real issue began when I took the hair to my professional stylist for the install. Because I am not a hair extension expert, I rely entirely on the vendor's reputation, and I had no way of knowing the hair was synthetic just by looking at it. My stylist began the curling process, and the hair immediately started to melt, a clear indicator that the product I received was cheap, synthetic fiber, not the high-quality human hair I had ordered and paid for. This ruined my entire plan and expectations for my birthday. I trusted Lace Exclusive, and that trust was completely misplaced. To add insult to injury, I have been trying to contact the company immediately after this disastrous install, and no one is answering my calls or emails. There is zero customer service response. After a decade of repeat business, I have never been so upset with a hair purchase. This is unacceptable quality and atrocious customer support. I strongly advise new customers to be wary. * The pictures included are the difference in quality from previous years until now.

If I could give this a negative review I would. I have been ordering hair from this company for almost 10 years. I spent almost $300 on three bundles of hair. My hairdresser installed the hair she went to curl it and it melted. This is not human hair. I don’t know what happened to this company, but it is not the same hair that I used to get. It would be great if someone would answer the phone and speak to me. I guess the only thing I can do now is go to TikTok, Facebook, and any other social media or news platforms that I can find my birthday is in 18 days. And I’m having a huge party and now I have to figure out what hair I can buy somewhere else. Do not buy this non human hair

If I could give 0 stars i would. This company has always been my go to for hair for YEARS! I never thought I would get scammed by them and not receive my order that I paid hundreds of dollars for. I work hard for my money and the last thing …

Not sure what is going on but I have been a loyal member of lace xclusive since they opened however after reading reviews & this current experience I will never shop here again. No one is answering my calls, emails, social media nothing. I have never had this type of experience. I would not suggest them anymore!!