Lorenzo Serafini Insurance - Progressive Agent - Platinum

Lorenzo Serafini Insurance - Progressive Agent - Platinum is an insurance agency serving people in Portland, Oregon. Located at 10157 SW Barbur Blvd #106C, Portland, OR 97219, the office is a local option for people who want to discuss insurance needs with an agency in the area. Customer experiences describe help with auto and home insurance, so those looking to review coverage for a vehicle or home may find it useful to contact the office and ask whether it can assist with their situation. As with any insurance decision, coverage, eligibility, and costs depend on individual circumstances and policy details; confirm the specifics directly before making a change.

Reviews suggest that the experience can depend on the person and the circumstances. One customer describes Brandi taking time to be thorough and helpful while they were feeling rushed, and helping them work out a path for their immediate needs. Another reviewer says Lorenzo has helped their family for more than 20 years, including with home and auto insurance, and describes returning to him after moving away from Portland. These accounts point to the value some customers place on personal guidance and an ongoing relationship. They do not guarantee a particular experience, but they offer useful context for people deciding whether to get in touch.

Feedback also raises concerns about reaching the office by phone and receiving a response to messages. Some reviewers report difficulty getting through or following up, while others describe positive, attentive help once they connected with a representative. The business has a 3.4-star rating from 21 reviews, reflecting a range of opinions rather than a uniformly positive or negative picture. If you are considering a policy change, have a deadline, or need confirmation about a payment or cancellation, allow time to follow up and make sure you receive clear confirmation. Ask any questions you need answered before proceeding, and keep relevant policy information available when you contact the agency.

The office lists weekday hours of 10 a.m. to 5 p.m. Monday, 10 a.m. to 6 p.m. Tuesday through Thursday, and 10 a.m. to 4 p.m. Friday; it is closed Saturday and Sunday. If these hours fit your schedule, you can use them to plan a visit or attempt to reach the agency, while confirming current availability before making a trip. Lorenzo Serafini Insurance - Progressive Agent - Platinum may be worth considering for Portland-area residents seeking a local point of contact for auto or home insurance questions. Read the available feedback, compare your options, and discuss your needs directly so you can determine whether the agency is the right fit.