Passion Health Advanced Primary Care & Pediatrics- Frisco

Dr. Pola was excellent for my routine check-up. What stood out most was how well they listened — they took the time to hear my concerns rather than rushing through the appointment. The whole visit felt thorough and unhurried, and I left feeling confident in my care. Highly recommend.

I had a disappointing experience with Passion Health Primary Care, Frisco during my annual physical visit. They misplaced my lab samples and asked me to return again to provide additional samples, which was inconvenient and frustrating. I also received multiple reports that were confusing and inconsistent, making it difficult to clearly understand my results. In addition, I was billed $80 for the annual physical, even though I was informed beforehand that annual wellness visits would not incur any charges. Another concern was the clinic’s marketing focus on language/community identity rather than the quality of care and patient experience. I believe healthcare providers should focus more on professionalism, communication, transparency, and efficient patient care for everyone. Overall, the experience lacked proper coordination and clear communication.

Do not recommend. I went there for a sick visit and was charged for things that was not even provided. On follow up, I was told these are standard practice and so this worries me if they are doing things that may be deemed insurance fraud. Then they were fine to settle with me. Not good business practice in my opinion. I have asked their compliance/supervisor team to call me and explain but I do plan to report to my insurance too. I would have agreed, if they told me it was an error and will fix it but they justified their act.

Terrible experience. This office forces you to schedule multiple unnecessary visits just to earn more money. I was made to come in for a full appointment just to be told my lab results were normal—something that should have been a 2-minute …

I don’t recommend this clinic to anyone and their billing team is too horrible. They are billing for the tests not done for me and reaching out to that team is too difficult. My first visit itself made me frustrated and still struggling to fix the issues made by them. This type of issues are making me sick again instead of curing after treatment. The clinic doesn’t have proper instrument to check blood pressure. It was showing high when checked digitally and normal with manual check. They took one sample for test and they forgot to do that. And they are following to come again to provide the sample. I am still doubtful if I can trust the treatment done by them .