The Grand Spa

Beautiful superior cuts, other services ... so my son & I go afterwards to go use the majestic outdoor pool. The spa has it's own 4 story elevatored Services, within the hotel with its own hot tub and indoor pool. The access is also easy access to the Grand Hotel's outdoor pool with good/excellent food and beverage table service, hot tub and even a baby pool... all at the most convenient temperatures....towels, covered areas. Waiting room & relaxing room has excellent engaging catering staff at the highest levels - tea and granola/raisins nice history/photography/ art/ books ... While I'm here, I'd also highly recommend while in SanDiego their 1970 Sister Hotel, The Westgate, also marvelous... AquaVia spa connected to their historic hotel.

We have visited a lot of hotel spas over the years, the Grand Spa in the Grand American Hotel is one of the best we've ever stepped foot in from a merchandise perspective. The buyer here does a fabulous job. We walked out with a number of items and had an enjoyable overall experience!

My husband and I were super excited to book the Grand Spa for massages and to use the 5star facilities they supposedly offer.. Let me first start off saying that the 50 min massages were really good .. but..When we got to the appointment the woman that checked us in started off by saying the hot tub is broken… we were pretty bummed bc that was something we def wanted to utilize.. Well, the men’s facilities were in pretty bad shape - their 17 spray shower was also broken and a lot of the knobs and hardware were loose or hanging (not something you expect from a 5star spa) The pool you use is for everyone in the hotel ..It was absolutely freezing when we put our feet in. The relaxation rooms were pretty cramped and it was very busy with people all around.. Definitely not the quality for the exorbitant price of almost $500 with tip for 2 massages. They need to do a serious upgrade at this hotel.

I'm obsessed with The Grand's spa! My daughter had cbd infused massages. The next day I had a Diamond facial and eye contour. I recommend all of it. I love the products I purchased. Everything was perfection from the eucalyptus steam room, sauna, 360 showers. I'd give the services we had done over 5 stars if I could! Two days of relaxation at The Spa! Glorious! Decorated beautifully. The Spa is an excellent addition to Grand America! We always leave refreshed, have eaten well at Laurel, and love our stays here!

We recently stayed at The Grand America Hotel for our anniversary and decided to book a couples massage at the Grand Spa. We were really excited going in, especially given the reputation and price point. To start with the positives, the spa itself is beautiful. The atmosphere, amenities, and overall setup are genuinely impressive. The sauna, steam room, and shower facilities all felt high-end and thoughtfully designed. It definitely sets the tone for what you expect to be a premium experience. That said, the actual massage unfortunately didn’t match that same level. For a $550+ couples massage, we expected something exceptional, but the quality felt average at best. The pressure, technique, and overall flow didn’t feel particularly tailored or memorable, and I never really reached a point of full relaxation. Even with add-ons like CBD oil, the experience felt no different than a standard massage. At this price point, I would expect a truly standout experience—something that clearly justifies the cost. I want to emphasize that this feedback is coming from a place of wanting this to be as great as the rest of the hotel experience, because everything else about our stay has been excellent. The spa environment has all the ingredients of a five-star experience, but the massage itself didn’t deliver on that promise. I’m disappointed.