Whole Foods Market

Parking outside of the underground parking is challenging. Solid store beyond that: typical groceries, sushi, ready made dinners, etc

I love how organized this store is, right down to the fruits and vegetables. There’s truly a place for everything and everything in its place. It makes shopping efficient and enjoyable. The staff is always friendly and knowledgeable, and I often find exactly what I’m looking for and more.

I am extremely disappointed with my experiences at Whole Foods Market. I have shopped here regularly for over a year for myself and my children, but I no longer feel comfortable or welcome in this store. My first issue involved an employee named Colleen. I reported concerns to management after she spoke about me to other coworkers and created an uncomfortable environment for me while shopping. Despite bringing this to management’s attention, nothing was resolved, and I continued feeling unwelcome every time I entered the store. Today made things even worse. A manager openly treated me as if I was stealing while I was clearly communicating with the checkout employee about my situation. Being made to feel like a criminal while simply trying to shop for groceries is humiliating and unacceptable. At this point, I genuinely feel targeted and harassed whenever I come here. I do not know whether racial bias plays a role in how I’ve been treated, but as a Black woman, these repeated interactions have made me question why I am constantly being made to feel suspicious and uncomfortable in this store. No customer should feel anxiety walking into a grocery store, especially one they’ve supported consistently for over a year. I will no longer be shopping here, and I hope management seriously addresses how customers are being treated before someone else experiences the same thing.

On July 25th at 2:26 p.m., I walked in, greeted the three employees at the register, and not one acknowledged me. I continued shopping, and one employee moved so close behind me while I browsed I had to excuse myself despite the fact that I never removed my bag from my shoulder. I’ve worked in retail for many years, so I immediately recognized the shift in behavior. When I approached the register, the female employee finally spoke. I told her, “Don’t speak now — you didn’t speak when I came in.” I was already reaching for my ID, and she responded, “I was going to ask,” but only after I prompted her. She also skipped the Prime number prompt entirely. Never asking the question and I am a member. I live down the street and shop this location often for groceries and miscellaneous items. I also work for one of your competitors, so I understand what consistent customer service should look like. What happened that day was not reflective of Whole Foods’ standards. This isn’t about attitude — it’s about principle. Customers should be acknowledged when they enter, treated with respect, and given the same standard procedures every time, regardless of appearance or assumptions. I’m submitting this because I didn’t want anyone to to think I forgot the rudeness the team delivered that Saturday. But we are living in some different times and a little kindness goes a lot further. So the next time a paying customer comes into your establishment and greets you return the salutation you’ll build better customer loyalty and satisfaction. Have a great day!

I like this place in general because have so much to offer like the hot and salad bar. Wasn’t that many options though and the yellow rice was hard. In this store also have codes to get to the restroom and when I ask a lady for the code she says was next to the door. Restroom wasn’t that clean. Just a quick stop while visiting around. Since just passing by