Yume Organic Nail Spa In San Jose

Had an amazing manicure and pedicure today at Yume! The pedicure was so relaxing and amazing. Lynn did builder gel on my natural nails and recreated a design I brought in. It was a lovely experience. My nails are perfect and gorgeous, and my feet are so smooth and soft. I will definitely be back!

I got a gel manicure and pedicure at this salon. Within just 3 days, the polish started lifting and chipping badly on multiple fingers (see photos). Even worse, my natural nails broke as a result of the damage. I drove 20 minutes back to the salon and clearly explained I did not want a refund or redo — I only asked them to remove the product because it was harming my nails. The woman there seemed annoyed and bothered by my request. She dismissed me and told me to call Lynn. I called and no one ever answered. The nail work was low quality and ended up damaging my nails. The customer service was equally poor — zero willingness to help with even a simple removal. I will never return to this salon and strongly advise others to go elsewhere.

Staff were super friendly and kind. My nail tech listened well during my manicure when working on the design I wanted and made corrections based on what I asked for which I really appreciate since I can get nervous about speaking up. Unfortunately, my husband and I weren't super impressed by some of the services we received. He got a pedicure, I got a classic manicure, and we each got a facial. The facial was the most relaxing service and overall we enjoyed it, so we would give that a 4/5. Minus 1 point due to each of us having our table moved during our service, not the most relaxing table because we were on top of paper like at a doctor's office so we kept hearing paper crunching, and (while very brief) the lady answered her phone during my facial which paused the relaxing music. My husband's pedicure was sadly the worst. I didn't know until after we left and he confided in me. He's only had a couple pedicures so far and is still getting used to how they feel, and while he should have spoken up about the service being uncomfortable or painful, a nail tech should be observant about if they're causing pain or accidentally cutting too deep with the cuticle clippers. Come to find out, many of his toes are red, irritated, and some were spotted with blood (not actively bleeding a lot, but what you expect when you get nicked). The buffing of his heels and overall feet were also rough, fast, and while not painful was still very uncomfortable. Those tiny open wounds were evident when his feet were sprayed with alcohol and they stung badly. He felt like his service was rushed, like his nail tech was rushing to finish the job and move on. Also, the hot stones weren't actually hot and at most just warm. He would give this service 1/5. Lastly, my classic manicure with a simple design. I would give it a 2/5. My nail tech did a wonderful job removing my previous gel and protecting my natural nails. She shaped them nicely, but my cuticles were not consistently cleaned well as a couple fingers you can see they're jagged. While she didn't nick me or cause pain, some cuticles look horrible; also surprising since she was rough with my husband's toenails, but super gentle with my hands. I was satisfied with my manicure at first because I got the design I wanted and my nail tech worked with me very well to complete it. While I'm still happy with the result, I'm not thrilled by them. I noticed in the sunlight, when I was taking photos of my nails, that they're blotchy, lacking full opaqueness and coverage in every nail that only had one coat of color. I was confused when I saw the nail tech only apply one coat of color (while two accent nails got two coats) since every service I've ever had always did at least two for full color and coverage, but I trust the nail tech to do ensure proper coverage as they know the polish they work with best. Unfortunately, the result shows that every nail expect for 2 that did get a second coat needed a second coat. By the time I realized this, we already left, they were closing, and we didn't have time to go back to get them corrected. I'm sad to also say that I also felt rushed in my service and didn't realize until later when I looked at their service menu again that I didn't even get the full perks of the classic manicure. No lemon scrub. No 5 minute hand massage (I got a quick lotion rub on each hand for maybe 30 seconds each). No hot towel wrap (at most, maybe a hot towel to wipe my hands, but not wrapped). So I essentially paid full price for a quarter of the service I was supposed to get. Unfortunately, what we paid was way too much for the quality of overall services, the lack of marketed components, and the end results. I hope they read this lengthy review and do better in these areas as I only would provide an average to negative review in hopes they improve. Part of me wishes I took the time to remember the package details, knew about my husband's terrible pedicure, and notice the details of my nails to ask for lower cost because our money was sadly not well spent here.

I went with the Lavender version of the Beautifying Pedicure and it was heavenly. The scent was calming, and the collagen treatments left my skin deeply moisturized. Loved the hot stone massage and the 10-minute leg rub—so relaxing! Everything felt organic and high quality. For $60, this is my go-to for soft, glowing skin and total relaxation.

My experience at Yume is always wonderful and paradise! Lynn and Tina take such good care of me. They are kind, considerate, compassionate and so sweet. The pedicure and manicure massages are actually 10minutes long! They take their time and believe in the customer being relaxed and taken care of . No lie! They also offer waxing, full body massages and facials. This salon is truly full service! I have found my nail place and never plan to change.