A1 Travel

Travel agent Dana Gonzalez helped us book our first cruise. When we were unable to take the trip, due to bad weather, we needed to rebook and use our cruise credits. Dana went far above expectations to get us the best deal with the cruise line so we could use the credits for what worked best for us. She is fantastic!

A1 Travel is an excellent resorce. I book my air travels for my Job with Sandy and she makes it quick, and easy for travel plans. She's quick to get back with any questions or issues that I have.

We used A1 for a family trip to Hawaii. It was our first time using a travel agent, and perhaps our expectations were too high or our trip was too small or complicated to warrant A1's usual level of service. Regardless, I'm not sure we'll use a travel agent again. Our agent was helpful with things like choosing which island to go to and understanding the benefits of travel insurance. She helped us see the necessity of renting a car on the Big Island, which was definitely the right choice. On the downside, it took about 4 weeks from the initial conversation to get the flights booked, and then only after some prompting to send us options. We didn't get options, despite asking for them, just a single itinerary. We were relatively happy with the cost and schedule, though. Booking the hotels took another 4 weeks, by which point some of the places that would have been ideal for us were gone. We were again sent only one option, which didn't suit us. After going back and forth via email about our priorities without getting anywhere, we spent the hours tracking down options of our own, which is exactly what we were trying to avoid in hiring a travel agent. We sent her the list, and she got us prices that weren't substantially, if at all, different than what we'd seen online. Of the two places we picked, one was a huge disappointment -- dingy and in poor repair. Our agent had requested a roll-away bed for us. We discovered when we got there that the type of room we booked can't accommodate a roll-away bed, leaving one of our kids sleeping on the floor. She said she had booked at this resort before, and I guess that's the kind of information I expected a travel agent to have. The other location, however, which our agent hadn't worked with before, was amazing. In that respect, doing our own research really paid off. Another issue that didn't come up till we were traveling was that the agent had booked our kids on separate tickets. We had a multi-part trip and understand this was probably most straightforward from a booking perspective, but it was a headache from the traveler perspective. It meant that on all three legs of their journey, the kids came up as flying as unaccompanied minors, despite always flying with an adult. We spent hours in 'Agent Assist' lines unnecessarily waiting to check them in. They were also seated separately from the adults flying with them on several of the flights, which had been the whole point of booking all the tickets together in the first place. It was a mess. Finally, to be transparent, our agent asked that we write this review before honoring the rebate promised through the program where we found A1.

I had the pleasure working with Monique on planning a girls trip to Cancun, Mexico! Monique was fabulous, she provided multiple options for our trip and explained the difference between each. We went with her recommended option, and we were not disappointed! I am not sure how many times we commented on how easy this trip was and how grateful we were to use A1 Travel- everything was so clearly explained. We have already started discussing our next trip, and cannot wait to work with Monique to find our next memorable destination!

We used A1 Travel for our recent trip to Maui, this was our first and LAST time we will be using this company. We returned yesterday and had issues with pre-check in on our flight home. We had to wait in line at member services to get our …