AccentCare Home Health

While reviewing old paperwork, I stumbled upon my father's folder for in-home therapy, which brought back distressing memories of the nurses who visited us. Unfortunately, their interactions with both my father and me were consistently rough. Eventually, he pleaded with me to cancel the services. It's disheartening to think that after working diligently for benefits, utilizing them becomes daunting due to fear of poor treatment. Despite the high praise healthcare professionals often receive, genuine compassion and empathy are rare qualities.

I tried to apply at Accent Care. The employee Penny was very rude. Please ask for someone else if you want a job there. I've been a caregiver for over 20 yrs. The online ad says $18 an hour, but Penny said it was $17 an hour. False advertisement! I told her, "There's companies paying more here in Georgetown." Penny's reply, "Well go apply there!" What the heck. I'll call corporate Monday morning. Pennie or Penny, please don't go through her.

When LYNNET left today. She said she would schedule my appointment for tomorrow. She texted me 2ish. I had realized tomorrow is a day I don’t schedule appointments for. For personal reasons. She texted back about strict protocol with Texas Orthopedic. It’s not like I can’t do the sheet of PT by myself. That’s all we do. Tomorrow is my Mom’s Birthday who passed away from Cancer. She told me I had to be the one to refused. She also seems to of over scheduled herself. I don’t like the word ish after a time. I am sure Texas Orthopedic’s would understand a day that you set aside to remember a loss. I don’t schedule appointments on my Dad’s birthday either.

I tried to engage Texas Home Health for Personal Care (non-medical). I was very disappointed with this organization. After I was told there were resources scheduled to assist my mother, we only had a resource show up 1 day over a two week span. In that time I only received one phone call proactively letting me know that no resources were available that day. I understand the difficulty in acquiring staff. My chief complaint is Texas Home Health will not call and alert you to the fact that they have no resources for a given day. The one day a resource came to help, she was awesome. My concern is about extremely poor communication by the management team. I would not recommend this organization at the present time. Highly unreliable!

I have very mixed feelings about the hospice services my family received from Texas Home Health. Miscommunication between their nurses resulted in my father being taken off a medication for PTSD for a week resulting in him becoming very depressed. Stephanie, the social worker assigned to my father provided poor services. On her initial visit, all she did was to ask my father whether he had planned his funeral and whether he was interested in a veteran's funeral service. This question upset my father. Two weeks later, when we called hospice to let them know we were taking my father to the hospital because we could no longer care for him at home they discouraged us from doing this and sent Stephanie to help us find a few days of respite care while we found care for my Dad. She arranged for him to stay at Senior Care of Onion Creek, for up to five days. We expressed concern because of the facility's low ratings on reviews. She assured us it was a good place and said she was sure we would be happy with the care there. Our experience there was a nightmare. My Dad died early the following afternoon. (we did not leave him alone the entire time he was there). The social worker misled us. Toby, the hospice nurse, who came about an hour before my Dad died, was empathic and stayed after my Dad passed to get him cleaned. I very much appreciate his assistance. Overall, I would not recommend Texas Home Health for hospice care.