AIM Insurance of Texas - Houston

I entered as a walk in customer on a Friday in late June, 2019, after reading several positive reviews on Maps. My objective was to obtain affordable liability auto insurance, after mine expired with Pronto in June. Pronto is not an easy company to obtain information from their underwriters, so I am determined in going elsewhere. Right away as I entered, there was no receptionist available to usher me in as a walk in customer. The only announcement was the front door beeping sound here. So I found one seat only available in the lobby. There are not any comfortable couches here for people waiting. The lobby area was small with two lounge chaise chairs. It would be uncomfortable if an older person than me would have to wait long here to receive service. Well I waited for 15 minutes before the agent appeared from her workspace. I asked Gloria if she heard the door beeping. She said no it is too noisy inside. Which she was referring to two other agents talking louder than normal to a Hispanic family speaking in Spanish back and forth, with much loud laughter causing for some delay of service. So that is why it’s 3 stars only today. Also it is for the initial $120 payment for a new liability policy. My monthly is $57 for a 2007 Honda Accord sedan. That is $2 less discount from $59 because I gave my bank routing and account information for an ACH withdrawal. That is a steep entrance fee to get it going here! I suppose one would say that is affordable today in 2019. My advice is to do your due diligence and if you choose this place, which has been in business since 1983..then enter at your own will!

Outstanding Commercial Insurance Services! I’ve been extremely impressed with the level of professionalism, expertise, and dedication shown by this insurance team when handling my commercial insurance needs. From the very beginning, they took the time to understand my business operations, assess potential risks, and design a coverage plan that truly protects what matters most. Their attention to detail and personalized approach set them apart from others in the industry. They don’t just sell policies—they provide peace of mind. The agents are highly knowledgeable about commercial coverage, including general liability, property, workers’ compensation, and business auto, and they always ensure I get the best rates without compromising protection. What I appreciate most is their commitment to customer service. Claims are handled promptly, communication is clear, and they’re always available to answer questions or make quick adjustments as my business grows. I would confidently recommend this agency to any business owner looking for reliable, transparent, and professional commercial insurance services. They truly go above and beyond to make sure their clients are protected every step of the way!

Outstanding Service and Professionalism at AIMS Insurance of Texas: I have been with AIMS Insurance of Texas in Houston for the past year, and I must say, their service has been nothing short of exceptional. From the very beginning, their professionalism and attention to detail have stood out, making the entire insurance process smooth and hassle-free. What truly sets them apart is their outstanding customer service. The team is always responsive, friendly, and eager to assist with any questions or concerns. Their dedication to ensuring customer satisfaction is genuinely commendable. Thanks to their expertise, I feel confident and secure in my insurance coverage. I appreciate the hard work and commitment they put into serving their clients. I am 100% satisfied with my experience and would highly recommend AIMS Insurance of Texas to anyone seeking reliable and professional insurance services. Thank you, AIMS Insurance team, for your incredible work!

I am extremely satisfied with the exceptional service provided by Aims Insurance of Texas. From the moment I contacted them, their team demonstrated professionalism, efficiency, and genuine care for my needs. The staff was knowledgeable and took the time to explain all my options clearly, ensuring I had a comprehensive understanding of my policy. They were patient in addressing all my questions and tailored the insurance plan to fit my unique requirements. What truly sets Aims Insurance apart is their commitment to customer service. The process was seamless, and their team went above and beyond to ensure everything was handled promptly and correctly. Their attention to detail and dedication to client satisfaction made me feel confident and secure in my decision to choose them as my insurance provider. I highly recommend Aims Insurance of Texas to anyone looking for reliable, personalized, and professional insurance services. They have certainly earned my trust and future business."

Agent Gloria at Aim is amazing! She worked diligently to find me the best HOI policy to fit my needs and budget. I highly recommend reaching out to AIM Ins.