Apotheco Pharmacy Choice San Diego

UPDATE: I originally gave them 1 start, but after speaking with the manager based on their response to my original review, she apologized for the misunderstanding and original handling of my problem. She also honored the first pricing quoted to me for my first prescription and gave the correct price for all refills, which is less than the cost from major national pharmacies. I appreciate the manager's committement to customer service and I now look forward to getting my refills through them in the future. ----------------------------------------------------------------------------------------------- These people quoted me a price for my full prescription and then delivered half the amount. They still charged me the full amount quoted for half the prescription. When questioned about the discrepancy the guy I talked to said I got the amount I paid for and whoever I spoke to originally gave me the wrong information. He proceeded to hang up on me. If they had quoted me their correct price for my full prescription, I would have been able to get it cheaper at CVS. They offered no explanation other than " too bad." Don't buy from them. Don't believe any pricing they give you if you have to have the prescription delivered. If I could give them zero Stars , I would. They are incompetent liars.

Sloppy work and rude employees. I uploaded photographs of my health insurance card and looks like they entered my info incorrectly. They wasted days and hours of my time insisting I had no insurance when it looks like they made a “human error” and typed the info incorrectly. What I have a problem with is they didn’t double check their own typing. Imagine if they incorrectly filled a prescription with the wrong dose, because of sloppy reading/ typing. Avoid this pharmacy at all costs. The employees need to read and take to heart the “Ladder of Accountability”. Instead when I ask why they didn’t double check their own key strokes they get defensive. Zero accountability. Took over two weeks and no prescription as of yet. Will never fill a prescription with this pharmacy ever again.

Had a great experience with Apotheco and the staff, especially Jessica is extremely knowledgeable and friendly.

This place has been the bane of my existence for years. I have to go through them for my prescription because they are the only ones who I can get the non-generic from. Half the time the ststem Multiple times I’ve run out of my medicine because they can’t get my refill to me in time unless I want to pay a crazy amount extra. Now I have to restart my antibiotic for the third time inn3 years and each time lowers effectiveness. AVOID

I was very satisfied with the help I got on the phone twice. The representative was very patient, very nice, answered all my questions and gave me the requested information. One thing that they can do better is to actually fulfill the special requests from patients when they ask for such. I asked the package to be left behind a column, next to my front door, but it was left in front of the front door, visible from the street, instead.