Bright Now! Dental & Orthodontics - Kent, WA

Started coming here recently and got a deep cleaning first and now a filling yesterday. Everyone is so friendly, professional and courteous! They got me in and out quicker than expected but still with great results! Highly recommend!

I had been avoiding going to the dentist for several years because of a bad experience at a some dental office near our neighborhood. During that visit, the dentist poked my gums too hard while taking measurements, which caused bleeding and eventually led to an infection. That situation ended up requiring a dental implant, and it really affected my trust in dental care. Even though I knew I needed to go back (especially since my gums would bleed every time I brushed)I was very nervous about visiting another dentist. I was recommended to Bright Now Dental in Kent, and I’m glad I gave it a try. Dr. Kim and her staff have been very helpful and understanding. I want to give special credit to Navreet, the hygienist, who did my gum measurements with great care. Unlike my past experience, I felt no pain at all during the process. She explained that I needed a deep cleaning due to my gum condition, and since I had been experiencing frequent bleeding, I decided to go ahead with the treatment. The deep cleaning took two separate visits because my condition was quite severe, but Navreet did an excellent job. Since then, I’ve been keeping up with regular cleanings every 3–4 months. So far, I’m very satisfied with their service and the professionalism of the staff.

I don't leave bad reviews lightly, but this place deserves it. Profit is paramount to any business, but the least you can do is lead with care and let the money come after. This place did not and clearly has no qualms letting their greed show. My wife went in for a simple checkup and cleaning. At no point during scheduling or the reminder texts did they specify this was anything else. My wife never received the emails she was meant to regarding the appointment for us to confirm there. Regardless, they chose when she showed up for the appointment to let her know it was only a consultation and the actual cleaning couldn't be scheduled for 4 MONTHS. On top of that, it was their recommendation that she have all 4 wisdom teeth. 2 haven't even erupted. The other 2 are, but with no complications. Their excuse was that "they might develop cavities." Again, 2 aren't even out yet and the other 2 are fine. Clearly she is capable of the hygiene to prevent such a thing as she had no cavities. Moreover, they wanted $1300 AFTER INSURANCE for the procedure and were insistent on her setting up an appointment for a consultation on the matter. She didn't, of course. To top it all off, the dental assistant that took her xrays kept making comments about the sore on the corner of my wife's mouth. Not to intentionally hurt her feelings, but have some common sense. The dentist is an intimidating place for most people, judging them and making comments, even well intentioned ones, hardly seems like the right way to ease their fears. Again, I'll never look down on a business trying to make a profit. We all have bills to pay. But springing things on patients last second and desperately trying to book unnecessary appointments for things they don't need is downright predatory. Maybe I'm so mad because my appointment with another nearby dentist was so pleasant by comparison, but jesus. Cannot recommend staying far away from this place enough.

Haven't been to a dentist in years. prepping for dentures.Dr Hughes and his staff are amazing. Used a local and had the final 4 pulled in less than an hour. Definitely will recommend

I am writing to provide feedback about my recent dental cleaning appointment with hygienist Navreet. While I appreciate the professional care I ultimately received from the dentist, I felt that my interaction with Navreet was unnecessarily rude and condescending, which left me feeling disrespected as a patient. During the appointment, Navreet strongly recommended deep cleaning every 3–4 months. When I asked for a clear explanation of why this frequency was necessary, her responses felt dismissive. She mentioned “deep pockets” and when I inquired further (including whether my flossing habits might be a factor), she replied that we had already discussed this during a previous visit — something I do not recall. However, even if it did occur and I don’t recall then she shouldn’t make a statement like that. There is nothing wrong explaining again if customer does not recall. I felt she was pushing the treatment plan without providing a satisfactory explanation tailored to my questions and concerns. When I expressed that I preferred to continue with periodontal cleanings every 6 months, Navreet continued to insist on the more frequent schedule, which frustrated me so I again responded that 6-months is fine and if you keep forcing this then I have right as a customer to go elsewhere. In response, she made a comment along the lines of “fine, you are a customer, right?” in a tone that felt sarcastic and disrespectful. This interaction made me feel that she was more focused on being “right” than on respectfully addressing my concerns as a valued patient. In all my life, I haven't seen any one so blatantly forcing treatment plan on the patient and when patient deny treatment plan then basically replying with "seek treatment else where if don't accept". The thing is I feel that my teeth are perfectly fine so I don't need this aggressive deep-cleaning every 3-4 months. Also this treatment plan is expensive where most insurances don't cover. I recommend some sort of disciplinary action for this individual as her behavior is wild and not acceptable in any work place; especially in a patient care environment. Additionally, her communication style throughout the appointment came across as patronizing. For example, she questioned me in a tone and manner similar to a teacher speaking to a student or boss talking to employee such as asking how many times a day I brush my teeth and after hearing me responding that I brush and floss once a day then instructing me to “try brushing two to three times a day”. I want to note that Dr. Julie Kim who joined later explained the situation clearly and professionally, which I greatly appreciated. However, Navreet’s final remark when I walked out — “see, she agreed with me” — reinforced my impression that the interaction was more about proving a point than providing courteous patient care. Note that this same issue has been going on for many dental cleaning appointments in the past with Navreet and only after today appointment; I decide to write a feedback.