Bristol Dental & Orthodontics

I have been going to Dr. Finley for a few years now and I am grateful for a dentist like him as well as his staff. They are so personable there and I feel at ease when I go vs fearful like other dental offices. He is so knowledgeable, Informative and helpful as well! I highly recommend Dr. Finley and his wonderful staff!

Let me start by saying that my son has been a patient at Bristol Dental & Orthodontics since he was a small child, he’s now 16 years old. Over the years, we’ve trusted this office with his care and have remained loyal patients. Recently, he lost his retainers, so I reached out to inquire about getting replacements. What I experienced in response was honestly shocking and incredibly disappointing. The screenshots below show my correspondence with their office this morning, and the tone was dismissive, cold, and unnecessarily rude. As a long-time patient, I expected at least a basic level of professionalism and courtesy. Instead, I was made to feel like simply asking for clarification of out of pocket cost for replacement retainers was somehow an inconvenience to them. If this is how they treat families who have been with them for years, I would strongly caution anyone considering becoming a new patient. Customer service and communication matter just as much as the dental care itself, and unfortunately this interaction led to them never getting another penny out of me. I'm taking recommendations for a new dentist if you have one. Thanks in advance. FYI - the office manager, Maddie is the one who I was corresponding with.

I have been going here for years. They are so sweet and they know what they’re doing. Dr. Finley is the best dentist ever! He is always taking care of my dental needs and really cares about his patients. I feel cared about here and will never go to another dental office for as long as I live in OC.

My process for my teeth took about 2 years and I have been provided by the best service possible! Thank you Maddy, Michelle and doctor for everything! They really do care about my teeth. I am very thankful! =)

I stumbled upon this dental office by accident while searching for a nearby dentist, and I’m so glad I did! This was my first time here, and I had not been to the dentist in a long time because of anxiety. Dr. Finley and the team made the entire experience wonderful. Dr. Finley was incredibly reassuring and really helped me feel at ease, which made me feel prepared and confident for my deep cleaning and crown procedure. The staff were also friendly, professional, and welcoming. I highly recommend this office to anyone looking for compassionate dental care!